Now Hiring - John Stevenson Plumbing, Heating & Air - Plumbing and Drains Home Advisor and Supervisor in Carlsbad, CA

Full description of the position

Position Summary The Drain, Sewer & In-Home Plumbing Advisor is responsible for driving sales of residential drain/sewer solutions and related in-home plumbing improvements. This role focuses on identifying customer needs, presenting clear repair and upgrade options, and managing the sales process from lead generation through closing. Services include sewer lining, sewer dig/replacement, descaling, preventative maintenance programs, water pressure solutions, backflow services, and whole-home filtration. The ideal candidate is confident in a consultative, in-home sales environment, communicates technical issues in plain language, and consistently meets or exceeds revenue goals while delivering a five-star customer experience. Key Responsibilities Customer Consultation * Conduct in-home site visits and review technician findings (including camera inspections and diagnostic reports). * Clearly explain drain/sewer and water system conditions such as root intrusion, corrosion, scale buildup, bellies/sags, offsets, restrictions, pressure loss, or contamination risks. * Educate customers on consequences, urgency levels, and long-term risks to property and health. * Present tailored recommendations for: * Sewer solutions: trenchless lining, dig/replacement, spot repairs. * Drain solutions: descaling, hydro-jetting, cable clearing, maintenance cleanings. * Water solutions: pressure regulation/upgrades, backflow testing/repair, filtration and water quality improvements. Proposal & Quoting * Prepare accurate quotes and proposals with clear scope, options, warranties, and timelines. * Build "Good / Better / Best" packages when appropriate (e.g., descaling vs. lining vs. replacement; basic vs. premium filtration). * Walk customers through pricing, permitting needs (if applicable), and financing options. Sales Process Management * Manage the full pipeline from warm lead to closed job. * Follow up quickly, handle objections confidently, and close work while maintaining trust and high satisfaction. * Maintain urgency on failures or high-risk sewer/water issues without pressure tactics. Collaboration * Partner with drain/sewer techs, camera operators, and field supervisors to validate scope and solution accuracy. * Coordinate with dispatch and project teams to schedule jobs, confirm access needs, and align expectations. * Communicate job details clearly to ensure smooth delivery and minimal change orders. Reporting & Forecasting * Track all activity in ServiceTitan CRM including notes, estimates, follow-ups, and outcomes. * Maintain an organized pipeline and provide accurate weekly/monthly forecasts. * Participate in sales meetings and performance reviews with leadership. After-Sales Support * Confirm customer satisfaction after work completion and address concerns promptly. * Identify opportunities for ongoing maintenance programs (annual sewer checkups, routine descaling, preventative cleanings, filtration service plans). * Build referral relationships and request reviews when appropriate. Qualifications Education * High school diploma or equivalent required; associate's or bachelor's degree in business, construction, or related field preferred. Experience * 2+ years of proven in-home or consultative B2C sales experience preferred (plumbing, drains, restoration, HVAC, or home services ideal). * Experience selling underground/sewer repairs, trenchless solutions, or water quality systems is a strong plus (training provided). Skills * Strong customer-based understanding of drain/sewer and residential water systems (we will train!). * Ability to interpret inspection footage/photos and present solutions clearly. * Excellent communication, negotiation, and presentation skills. * High-integrity, customer-first mindset with strong relationship-building ability. * Proficiency in CRM software (ServiceTitan preferred). * Valid driver's license. Performance Metrics * Sales revenue generated (monthly/quarterly targets) * Lead-to-close conversion rate * Average ticket size and solution mix (lining vs. replacement vs. descaling vs. maintenance) * Maintenance program attachment rate and renewal growth * Customer satisfaction, reviews, and referral rate Compensation GENEROUS - Base salary plus commission * Bonus opportunities for exceeding sales goals * Benefits package including Company Vehicle and Fuel, health, dental, vision, 401k, PTO TdzRGeep1b