Now Hiring - Atlas Roofing Corporation - Customer Service Specialist - East Moline, IL in East Moline, IL

Full description of the position

Atlas Roofing Roof and Wall Insulation division is seeking a Customer Service Specialist for East Moline, IL. Customer Service Specialist Primary Responsibilities * Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience. * Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service. * Handles all customer requests promptly managing customer orders from placement through shipment and billing. * Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations. * Advises management and outside sales of changes in lead time, or production problems that may impact customer service. * Completes Special Approval Request and Buying Agreements for deviated pricing as necessary. * Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum. * Follows up proactively on quoted projects to assist in securing orders. Customer Service Specialist Experience * Customer account management experience preferably in a manufacturing environment Customer Service Specialist Knowledge, Skills & Abilities * Excellent telephone skills (primary liaison between customer and company) * Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce. * Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. * Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers Customer Service Specialist Education, Licenses & Certifications * A four (4) year college degree preferred, or a minimum of four (4) years' experience in customer account management preferably in a manufacturing environment Total Compensation * Salary - Starting in the upper $40ks * Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Medical Care Spending Accounts. Atlas Roofing Corporation is an Equal Employment Opportunity Employer. No calls or agencies please.