Now Hiring - Rotorcraft Leasing Company - BRAD Service Representative in Fayetteville, NC

Full description of the position

BRAD Service Coordinator HOURLY RATE: STARTING AT $11.00 EXPERIENCE IS PREFERRED AVAILABILITY MUST BE BETWEEN THE HOURS OF 7 AM TO 6 PM ON MONDAY-FRIDAY WITH ROTATING WEEKENDS, 8 AM TO 4 PM ON SATURDAYS. Reed-Lallier Chevrolet is looking for an enthusiastic and friendly BRAD Service Coordinator to join our team. This is an excellent opportunity for a hard-working individual to work for a company that is forward-thinking and innovative. POSITION DUTIES: * Answers all incoming phone calls according to management approved incoming call word tracks (scripts) to schedule service visits * Collects customer's name, multiple phone numbers, addresses, and email addresses from all incoming service calls * Logs all customer contacts and comments into DMS/CRM Software and BDC Central * Contacts customers using management approved outbound phone contact word tracks (scripts) and customer contact lists in CRM software to schedule service appointments * Confirms scheduled appointments by text/e-mail/phone and leave notes in the CRM software and/or BDC Central * Contacts "NO SHOW" customer and reschedule their service appointments for a more convenient day and time * Purifies and updates customer information and contact data in CRM application * Generates personalized emails confirming web-based service appointments. * Contacts customers based on ONSTAR notification leads * Responds to customer web-based requests using email, telephone, and text messaging. * Contacts internet customers via email and phone to schedule a service appointment * Checks service voicemail daily (when the light is on) * Checks the special ordered parts list daily and schedule accordingly * Responds to chat and schedule accordingly * Answers incoming dealership calls and transfer to necessary department * Daily housekeeping that is assigned * Cross trains within BRAD Department to assist with dealership needs * Calls customers from GM and dealer manifest lists provided in Global Connect and management staff * Other duties as assigned REQUIREMENTS: . Alternating Saturday shifts * Call center experience preferred but not required * Computer literate * Strong organizational skills * Ability to multi-task * Detail-orientated * Ability to follow process & procedures * Great communication skills COMPETITIVE ADVANTAGE: * Hiring Now!!! * Stable employment with a growing company * Winning culture and excellent work environment Comprehensive benefits including medical insurance, 401(k), paid time off, employee discounts, and more!!!! Job Type: Full-time Pay: From $11.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Experience: * Customer service: 1 year (Preferred) * Customer retention: 1 year (Preferred) Work Location: In person