Now Hiring - VANS FLORAL INC - Customer Growth Manager in Miami, FL

Full description of the position

Who We Are: Kennicott is a leading importer and distributor of fresh flowers, plants, and floral supplies, serving local florists, event professionals, and major retailers nationwide. With deep roots in Chicago and 14 locations across the Midwest and Southeast, we're known for quality, reliability, and outstanding customer service. Kennicott is a wholly employee-owned company, combining long-term stability with a close-knit culture built on more than 140 years of success. At Kennicott, employees are owners. We are 100% employee-owned, so you don't just work here - you build ownership in what you help create. We share our success through our Employee Stock Ownership Plan (ESOP), a strong long-term wealth-building benefit. Each year, Kennicott contributes a percentage of total compensation into your 401(k) as company shares based on financial performance. It's a meaningful, long-term wealth-building benefit that is fully company funded. About The Role: Direct Bloom is the customer-facing digital ordering brand of Kennicott. The Customer Growth Manager is responsible for acquiring new B2B customers and growing a portfolio by driving adoption of self-serve online ordering. Success requires fast trust-building, polished virtual presentations, and strong follow-through from onboarding through repeat purchasing. This is a virtual-first sales role with high-touch onboarding, followed by weekly touchpoints to drive adoption, retention, and growth. Key Responsibilities: * Prospect, qualify, and win new B2B customers through outbound calls, email, and virtual meetings * Lead professional virtual presentations and live website demonstrations * Convert prospects into purchasing customers and drive early repeat ordering * Deliver high-touch onboarding to ensure customers can self-serve successfully online * Maintain weekly customer touchpoints to reinforce ordering habits and grow spend * Own and grow a book of business through consistent follow-up and relationship management * Coordinate with internal teams to resolve issues quickly and protect customer trust * Track activity, onboarding status, and customer performance using Excel and sales tools (CRM experience preferred) Knowledge, Skills, and Abilities: * Proven B2B sales and prospecting skills with strong closing discipline * Polished virtual presence and the ability to build rapport quickly * Comfortable leading live website demos and training customers on self-serve ordering * Strong organization, ownership, and follow-through * Customer-first problem solving and calm execution when issues arise * Intermediate MS Excel skills required * CRM tracking experience preferred Experience and Education: * 4+ years of B2B sales or business development experience required preferably in the floral industry * Proven track record of new customer acquisition and sustained growth within a book of business * Experience in wholesale, perishable goods, logistics, or distribution is a plus * Bachelor's degree preferred or equivalent experience Compensation: Base salary range of $90,000 - $120,000 plus bonus opportunity Location and Travel: This is a hybrid role based in Miami with some travel required