Now Hiring - Axiom Equipment Group - Diesel Equipment After Sales Support Specialist in Ringwood, NJ

Full description of the position

Axiom Equipment Group is a leading provider of premium equipment solutions, committed to delivering exceptional service and innovative products to our clients. We are seeking a proactive, customer-driven Diesel Equipment After Sales Support Specialist to join our growing team. In this hands-on role, you will lead after-sales service activities to ensure an exceptional customer experience across the United States. You will be the go-to person for troubleshooting, arranging repairs, and following up service issues through to resolution.

Key Responsibilities

:

• Process warranty claims from clients, file claims to suppliers
• Take all business and after-hours service calls that need to be repaired immediately in the shop or in the field. Troubleshoots over the phone/web meetings to greatest extent possible
• Verify field tickets are filled out correctly with accurate information
• Internal & External Service Training
• Writes all service orders for customer equipment in house or in-field to be repaired and sees that accurate information is tracked
• Main point of contact and liaise with suppliers and Axiom R&D department on troubleshooting equipment repairs
• Negotiates a fair resolution with customers and 3rd party service
• Customer case management - review ticketing system to confirm all service tickets are reviewed for accuracy, updated with correct information and closed as soon as possible
• Support sales efforts by joining Teams meetings with Account Managers

Qualifications

:

• Excellent practical skills and good all-around mechanical knowledge with the ability to quickly learn basic trouble shooting and repair requirements on light towers and generators. (No hands on repair work required)
• Strong knowledge of diesel engine maintenance, troubleshooting, and repair.
• Experienced in diagnosing and repairing electronic issues.
• Experience providing customer service and support
• Excellent communication (phone & emails) skills, including de-escalation
• Strong computer and digital skills
• Superior follow up skills
• Strong sense of responsibility and ownership

Benefits

:

• Competitive compensation & benefits
• Opportunity to grow within a dynamic industry
• Collaborative and innovative work environment Job Type: Full-time, Permanent, Onsite Visit [please apply online] to learn more. Job Type: Full-time Application Question(s):
• Do you have experience in troubleshooting diesel generators and light towers? Work Location: In person