Now Hiring - Axiom Equipment Group - Diesel Equipment After Sales Support Specialist in Ringwood, NJ

Full description of the position

Axiom Equipment Group is a leading provider of premium equipment solutions, committed to delivering exceptional service and innovative products to our clients. We are seeking a proactive, customer-driven Diesel Equipment After Sales Support Specialist to join our growing team. In this hands-on role, you will lead after-sales service activities to ensure an exceptional customer experience across the United States. You will be the go-to person for troubleshooting, arranging repairs, and following up service issues through to resolution. Key Responsibilities: * Process warranty claims from clients, file claims to suppliers * Take all business and after-hours service calls that need to be repaired immediately in the shop or in the field. Troubleshoots over the phone/web meetings to greatest extent possible * Verify field tickets are filled out correctly with accurate information * Internal & External Service Training * Writes all service orders for customer equipment in house or in-field to be repaired and sees that accurate information is tracked * Main point of contact and liaise with suppliers and Axiom R&D department on troubleshooting equipment repairs * Negotiates a fair resolution with customers and 3rd party service * Customer case management - review ticketing system to confirm all service tickets are reviewed for accuracy, updated with correct information and closed as soon as possible * Support sales efforts by joining Teams meetings with Account Managers Qualifications: * Excellent practical skills and good all-around mechanical knowledge with the ability to quickly learn basic trouble shooting and repair requirements on light towers and generators. (No hands on repair work required) * Strong knowledge of diesel engine maintenance, troubleshooting, and repair. * Experienced in diagnosing and repairing electronic issues. * Experience providing customer service and support * Excellent communication (phone & emails) skills, including de-escalation * Strong computer and digital skills * Superior follow up skills * Strong sense of responsibility and ownership Benefits: * Competitive compensation & benefits * Opportunity to grow within a dynamic industry * Collaborative and innovative work environment Job Type: Full-time, Permanent, Onsite Visit [please apply online] to learn more. Job Type: Full-time Application Question(s): * Do you have experience in troubleshooting diesel generators and light towers? Work Location: In person