Now Hiring - Scott Goodman & Sons Electric, Inc. - Customer Service Representative Auto and Home Insurance in Henderson, NV

Full description of the position

Benefits: * Competitive salary * Flexible schedule * Opportunity for advancement Benefits/Perks * Competitive Pay * Professional Development * Job Stability Job Position - Property & Casualty Personal Lines Customer Service Representative (CSR) Applicants must have direct Property & Casualty insurance experience--please apply only if your resume reflects this background. We're not a big corporate office--we're a close-knit team that values great service, attention to detail, and a positive attitude. If you take pride in helping clients protect what matters most, this could be the perfect fit. We are seeking a professional and personableInsurance Customer Service Representative to join our team in a fast paced office. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, able to multi-task, friendly, and familiar with insurance products. Qualifications * To Apply : Please submit your resume showing your insurance-related job titles, employers, and dates of employment. Applications without documented P&C insurance experience will not be reviewed. * Direct experience handling personal auto and home policies (quoting, binding, endorsements, billing) * Minimum 1 -2 years of recent work experience in a P &C insurance agency or carrier environment (customer service in other industries does not qualify) * Experience working with multiple carriers * High school diploma/GED required, Bachelor 's degree preferred * Excellent customer service skills ** Strong verbal and written communication abilities to explain policies, coverage options, and claim procedures to customers * Highly organized with strong time management skills * Proficiency with Office Software Familiarity with Microsoft Office Suite (Word, Excel, Outlook) email, and other office productivity tools * Bilingual (not required) Responsibilities * Service** personal auto, homeowners, renters, and related casualty policies * Answer customer questions via phone, email, and in-person * Assist clients with new quotes, updating policies, payments, and other services * Answer customer inquiries, complaints and resolve issues * Schedule appointments, maintain calendar, filing, managing customer accounts, and tracking policies and claims * Maintain detailed records of client interactions * Review audits and/or policies * Multitasking Ability: capability to manage multiple customer request and administrative task at once * Self Motivated * Collaborative Team Member We're looking for someone who thrives in a fast-paced, small-office setting and contributes to a positive, team-oriented environment. The ideal candidate will have strong interpersonal skills, a cooperative attitude, and the ability to work closely with agents, customer service reps, and clients to support daily operations and client needs.