Now Hiring - Muscatine Power and Water - Business Development Specialist in Muscatine, IA

Full description of the position

Job Purpose Develop and maintain new and existing commercial and industrial communications accounts (MAN (Ethernet), Point-to-Point Fiber, Leased Fiber, Wholesale solutions, VOIP and Hosted Phone (PBX), commercial/hospitality/bulk CATV and Internet. Provide technical information and support for MPW communications products and services. Specific Responsibilities * Acquire, build and grow relationships with new and existing commercial and industrial customers to achieve sales objectives/goals as established by the Manager, Marketing & Sales. This includes: * Stay current on related business activity in the community to identify opportunities for new customers as well as upgrading and retaining existing customers. * Educate customers and promote MPW communications products and services. * Develop customer relationships by making regular visits to their site and discussing their needs for enhanced products and services. * Proactively develop and present proposals to new and existing customers for identified needs, drafting installation agreements as needed. * Coordinate product installations with the customer and follow up on installation to ensure the highest level of customer satisfaction. * Maintain accurate, complete, and organized client logs/reporting and appropriate paperwork. * Create and/or close out of Business Development service orders on a timely basis. Other Responsibilities * Act as the liaison between the customer and the Utility to ensure the highest levels of customer satisfaction and retention. * Provide telephone and on-site technical support for commercial and industrial customers. * Coordinate advanced technical support through the Communications group. * Participate in various public relations activities supporting Utility initiatives at the direction of the Manager, Marketing & Sales, including: * Ensure the upkeep, maintenance, and visibility of product information displays throughout the community. * Engage in community outreach by representing MPW at community events including Greater Muscatine Chamber of Commerce & Industry functions, community parades, and promotional activities such as distribution of MPW calendars at events like Jingle & Mingle. * Other duties as assigned. Qualifications Knowledge * Associate's degree in electronics or related field or equivalent combination of education and experience required. * Minimum 2 years of experience in business-to-business (B2B) sales. Demonstrated experience in establishing and developing a sales territory, fostering and maintaining business relationships and consistently achieve revenue targets. * Knowledge and experience with a broad range of data and communications services and products. * Experience with troubleshooting and repair of computer software and hardware. * Working knowledge of networking technology. Skills * Excellent verbal and written communication skills, with demonstrated skills in sales techniques. * Excellent interpersonal and listening skills, with ability to build productive professional relationships and promote a team atmosphere. * Proficiency with use of Microsoft Office Word and Excel at an intermediate level. Previous experience with a customer information system preferred. * Good judgment and reasoning skills. * Problem identification, analysis, and solving. * Strong organizational skills. Abilities * Ability to work as part of a team, either as team leader or a member of a team. * Ability to drive results and ensure work is accomplished properly, safely, and in a timely manner. * Must be able to effectively address and defuse customer issues. * Ability to work independently, effectively prioritize work, manage multiple tasks, meet deadlines, and adjust work priorities as needed to meet department/organizational objectives. Other Position Requirements * Must possess a valid driver's license; personal vehicle may be required for use during work hours. * Must be able to attend work on a regular basis and work extended hours as needed, including participation in after-hours community events. * Must maintain a method of communication in order to be contacted by MPW outside normal work hours. Work Environment * Work environment is primarily in visits to customer locations (80%). Part of the workday is spent at MPW's offices completing paperwork and duties (20%). * Must comply with all safety and site rules at all locations.