Now Hiring - Capital Remodeling, Inc. - Call Center Customer Representative in Hanover, MD

Full description of the position

Capital Remodeling is seeking a motivated and detail-oriented Call Center Representative to join our team. This role is essential in supporting our Outside Sales Consultants by managing appointments, handling customer communications, and contributing to lead generation and administrative efforts. Responsibilities: * Confirm and dispatch appointments to Outside Sales Consultants. * Handle inbound calls and convert web-based inquiries into scheduled appointments. * Follow up on previous appointments that were not completed and reschedule as needed. * Conduct client surveys with existing customers. * Participate in lead generation projects as assigned. * Perform general office administration tasks and provide support to the broader team. Compensation: $15 per hour, plus performance-based bonuses. We're looking to hire a motivated individual who is driven and eager to maximize their earning potential. Qualifications: * Strong communication and customer service skills. * Ability to manage multiple tasks and prioritize effectively. * Comfortable working in a fast-paced, goal-oriented environment. * Previous call center, appointment setting, or administrative experience is a plus. * Basic computer proficiency and familiarity with CRM or scheduling systems preferred. Work Environment: * Office-based position with standard call center hours. * Supportive team environment focused on high performance and growth. Join us as we strive to provide outstanding service to our customers while fostering a supportive team environment! Job Type: Full-time Pay: $15.00 - $19.00 per hour Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Vision insurance Shift: * Day shift * Evening shift * Morning shift Ability to Commute: * Hanover, MD 21076 (Required) Ability to Relocate: * Hanover, MD 21076: Relocate before starting work (Preferred) Work Location: In person