Now Hiring - Classic Performance Products, Inc - Inside Sales Manager -Classic Car Parts in Placentia, CA

Full description of the position

*INSIDE SALES MANAGER - Classic Car & Truck Parts PURPOSE: * A COMBINATION OF EXPERT SALES, TECHNICAL KNOWLEDGE, COACH, TRAINER, MENTOR, MOTIVATOR AND MANAGER. * DRIVE AND ACHIEVE CORPORATE GOALS & OBJECTIVES BY CONTINUALLY IMPROVING SALES, ORDER PROCESSING AND THE CUSTOMER SERVICE EXPERIENCE. * ENSURE CONSISTENT, PROFITABLE GROWTH IN SALES REVENUES THROUGH POSITIVE PLANNING AND MANAGEMENT OF SALES AND SALES SUPPORT STAFF. CORE COMPETENCIES: Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with delays, or unexpected events. Dependability: Responds to management direction; Keeps commitments; Commits to long hours of work when necessary to reach goals. Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; follows through on commitments. Works with integrity and ethically. Upholds organizational values. Focuses on solving conflict. Quality Management: Looks for ways to improve and promote sales. ESSENTIAL FUNCTIONS: * Partners with management to align sales department policies and procedures with the company objectives. * Develops specific plans to ensure revenue growth of all company products. * Monitors orders and stock to ensure on-time delivery and customer satisfaction. * Maintains in-depth working knowledge of the company's software systems and processes. * Accurately forecasts annual, quarterly and monthly revenue streams. * Provides monthly/quarterly results assessments of sales staff's productivity. * Interprets short and long-term effects of sales strategies. * Educates sales team by establishing programs in the areas of new account sales and growth and sales of emerging products. * Travels to events and assists with travel and trade show coordination REQUIREMENTS: * 10+ years of Classic Car and Truck industry knowledge; preferably specializing in brakes, steering and suspension components * Minimum 7+ years hands-on experience in tech sales, e-commerce and customer service in the automotive industry. * Minimum 5+ years of managerial experience, preferably in a manufacturing environment * SEMA member and/or equivalent trade show experience * Able to travel monthly to trade shows and swap meets and out of state events * Ability to manage and direct personnel with responsibility for sales, tech questions, e-commerce, customer service, order entry and clerical duties. * Familiar with Labor Law compliance regarding Hiring, Discipline and Termination * Able to motivate staff, counsel and conduct performance reviews * Effectively prioritize assignments and make quick, rational decisions. * Driven and self-motivated, with sound reasoning, judgment and problem solving skills * Excellent interpersonal communication, leadership, and customer service skills. * Able to communicate clearly and courteously in all instances. * Proficient use of Microsoft Office: Word, Excel and Outlook. * Experience using SAGE 100 or equivalent ERP operating system. RESPONSIBILITIES: * Ensures that all departmental procedures are observed through an effective supervision of all sales techs, and sales support staff. * Identifies and implements strategies to improve quality of service, productivity and profitability. * Defines and communicates sales/customer service performance standards. * Motivates and mentors the sales/customer service team * Plans, prioritizes and delegates work tasks to ensure proper functioning of the department * Coordinates and manages sales projects, initiatives, marketing and trade shows * Handles complex and escalated sales/customer service situations. * Tracks customer complaint resolution, * Reviews orders to ensure accuracy. * Continuously evaluates the internal order entry system to ensure correct pricing and discounts are processed. * Provides employee awareness and compliance of company policies and procedures regarding sales, shipping, discounts, promotions and customer satisfaction. * Conducts regular sales, product and procedure meetings with sales techs, sales support staff and corresponding personnel. * Hiring, coaching, training, accountability and performance evaluation of sales techs and customer service personnel in accordance with company policy. * Ensures sales and customer service personnel maintain professional behavior, proper language, and a positive attitude towards customers, suppliers, and fellow employees. * Reports potential non-compliance or infractions, determines appropriate course of action and swift resolution. Job Type: Full-time Pay: $70,000.00 - $80,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person