Now Hiring - Epcon Communities, Inc. - Online Sales Coordinator in Dublin, OH

Full description of the position

About the Role Epcon Communities is seeking an experienced Online Sales Coordinator to serve as the first point of contact for prospective homebuyers who begin their journey online. This role plays a critical part in converting digital and call-in leads into qualified appointments while supporting both onsite and online sales teams through CRM management, digital tools, and reporting. This is a high-impact, fast-paced role ideal for someone who thrives in structured sales environments, values timely follow-up, and enjoys blending customer interaction with behind-the-scenes digital support. What You 'll Do *Sales & Lead Management * Respond promptly to online inquiries and call-in leads via phone, text, and email * Educate prospects on Epcon communities, floor plans, lifestyle offerings, promotions, and the appointment process * Qualify prospects and schedule appointments with Sales Consultants * Re-engage inactive prospects through outbound phone and email outreach * Manage all leads, prospects, and buyers within Epcon's CRM and sales systems * Track and report conversion metrics to support sales performance * Stay informed on market trends, competitors, and industry conditions *Digital & CRM Support * Monitor CRM and call-tracking platforms to ensure data integrity * Proactively troubleshoot system issues in partnership with IT and software vendors * Coordinate with Marketing on campaigns, templates, and CRM updates * Perform CRM maintenance and data clean-up as needed * Enter and maintain MLS listings, including photos, pricing updates, and status changes What We 're Looking For Experience & Education * Proven success as an Online Sales Counselor (homebuilding experience strongly preferred) * Experience with CRM systems, digital sales tools, and call analytics platforms * Bachelor's degree preferred, but not required Skills & Competencies * Strong understanding of structured sales processes and lead qualification * High sense of urgency with consistent follow-up habits * Customer-service driven with excellent phone presence * Process-oriented, detail-focused, strong written and verbal communication skills * Proficient in Microsoft Office (Excel & Word) and CRM systems * Ability to manage multiple priorities independently Work Environment & Requirements * Hybrid position with 10% travel (two in-person visits to each region annually, plus annual conferences) * Regular schedule is Wednesday through Sunday; weekend availability required * Sedentary work environment with extended computer and phone use * Valid driver's license required * Ability to pass background check and drug screening Compensation & Benefits * $60,000 annual base salary + commission & bonus opportunities * Eligible for quarterly bonus program tied to online sales performance * Medical, dental, vision, and 401(k) benefits Why Epcon? At Epcon Communities, we build more than homes -- we build lifestyles. Join a collaborative, growth-oriented team where your work directly impacts the customer experience from the very first click. Our mission is to build homes, neighborhoods, and lifestyles that provide one remarkable experience. We have delivered on that promise since 1986 by integrating smart, innovative designs with the most desirable of modern amenities. Today, more than 30,000 families and individuals call an Epcon community "home," which makes Epcon one of the top lifestyle-rich home developers in the country year after year. [please apply online] - [please apply online] Job Type: Full-time Pay: $60,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: Hybrid remote in Dublin, OH 43017