Now Hiring - Crown World Dental Lab - Professional Services Client Outreach Manager in Irvine, CA

Full description of the position

Essential Functions*: * Utilizes customer retention software to monitor new, current, and past accounts to implement account retention procedures, with an emphasis on obtaining business from and retaining new and restart accounts. * Identifies and tags cases accordingly prior to production. * Evaluates cases of technical concerns and communicates with dentists/office to resolve issues. * Works directly with production team regarding product quality and retention cases. * Maintains records of account retention progress within customer retention software module. * Assists with determining causes of sales decreases, and works to promote continued use of company services. * Makes and receives phone calls with the intent of promoting and/or selling Crown World products and/or services. * Provides customer support to dentists and Dental Service Organizations to resolve level 1 issues. * Works with technical advising and customer care teams on retention cases. * Substitutes technical advising positions as necessary. * Maintains a working knowledge of Crown World products and services offered. * Develops relationships with existing customers; presents viable options to satisfy customer needs and works to anticipate the customer's future needs. * Performs other related duties and projects as business needs require at direction of management. Education and Experience: * High school diploma or equivalent. * Minimum of two (2) years of ACD experience and/or five (5) years of customer service or minimum three (3) years in a dental background (RDA, DA, CDT). Pay Range: $21.00-$25.00p/hr. Job Type: Full-time Pay: $21.00 - $25.00 per hour Work Location: In person