Now Hiring - PoolLights.com - Swimming Pool Color Light Customer Service/Sales Representative in Bonita Springs, FL

Full description of the position

Customer Service Representative/Sales Starting Pay: $25/hr + Multiple Performance Pay Opportunities We are seeking a highly organized, proactive, and customer-focused individual to join our team in a dual role as an Customer Service/LED Pool Lights Sales Representative. This position is ideal for someone strong communication skills, and the ability to manage scheduling and customer inquiries efficiently. If you're currently a master swimming pool technician now is a chance to use your skills selling pool lights; without having to do the installs. All sales are completed in office. Customer Service

Responsibilities

:

• Serve as the primary point of contact for customers before, during, and after their service.
• Answer questions, provide updates, and resolve concerns to ensure a smooth and positive customer experience.
• Coordinate with field technicians to relay customer needs or job-related details.
• Manage and update customer accounts with job status, communications, and notes in real time.
• Proactively follow up with customers post-service to ensure satisfaction and address any issues. Sales

Responsibilities

:

• Respond to inbound inquiries from customers interested in upgrading or installing full-color LED pool lights (no cold calling required).
• Assess customer pool systems and recommend the best lighting solutions based on their needs.
• Provide detailed product information, features, benefits, and pricing to ensure informed customer decisions.
• Generate and follow up on customized quotes to convert leads into sales.
• Maintain accurate customer records and interactions in our CRM system.

Qualifications

:

• Previous experience in sales and customer service is preferred.
• Strong ability to assess customer needs and explain technical details in a clear, customer-friendly way.
• Excellent organizational, multitasking, and problem-solving skills.
• Ability to work efficiently in a fast-paced environment and adapt to changing situations.
• Proficiency with CRM software, scheduling systems, and Microsoft Office Suite.
• A positive, professional attitude focused on customer satisfaction and team success.

Compensation

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Benefits

:

• $25/hr starting pay with multiple opportunities for performance-based bonuses and commissions.
• Full-time position with growth potential.
• Supportive team environment with training provided. Job Type: Full-time Pay: $48,000.00 - $54,000.00 per year

Benefits

:

• On-the-job training
• Paid time off Application Question(s):
• Do you have experience with swimming pool automation? Experience:
• Customer Service: 2 years (Preferred) Work Location: In person