Now Hiring - Total Maintenance Solutions - Inside Sales / Customer Service Representative in Milan, IL

Full description of the position

Overview We are seeking a dedicated and enthusiastic multi-tasker and problem solver to join our dynamic team. The Inside Sales / Customer Service Representative is essential in providing exceptional service to our clients and outside sales staff. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to handle various customer inquiries with professionalism. Essential Functions * Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of client satisfaction. * Assist customers with product information, quotes, order processing, and issue resolution. * Maintain accurate & detailed records of customer interactions and transactions. * Collaborate with internal team members including shipping, inventory, accounting and operations. * Receive, research and answer inquiries and requests regarding products, prices, and delivery. * Create and maintain files and reminders for follow-up action with customers. * Maintains correct customer information; to include names, addresses, etc. * Enters orders received from customers. Reviews customers purchase orders for accurate pricing & details. * Documents customer communications and activity using CRM tool * Be available to work 40 hours per week on-site, 7:00am to 3:30pm / excellent attendance is a must Requirements: * 2 plus years of experience in Sales / Customer Service * Excellent phone etiquette and communication skills. * Ability to analyze customer needs and communicate solutions effectively. * Strong data entry skills for maintaining accurate records. * Strong organizational & time management skills * Mechanical aptitude preferred * Excellent attention to detail * Must be adaptable and capable of learning new processes and products Computer Skills: Intermediate Knowledge of Microsoft Office, experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. Education: High School Graduate or General Education Degree (GED) required Job Type: Full-time Pay: $20.00 - $30.00 per hour Expected hours: 40 per week Benefits: * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person