Now Hiring - Total Maintenance Solutions - Inside Sales / Customer Service Representative in Milan, IL

Full description of the position

Overview

We are seeking a dedicated and enthusiastic multi-tasker and problem solver to join our dynamic team. The Inside Sales / Customer Service Representative is essential in providing exceptional service to our clients and outside sales staff. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to handle various customer inquiries with professionalism.

Essential Functions

• Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of client satisfaction.
• Assist customers with product information, quotes, order processing, and issue resolution.
• Maintain accurate & detailed records of customer interactions and transactions.
• Collaborate with internal team members including shipping, inventory, accounting and operations.
• Receive, research and answer inquiries and requests regarding products, prices, and delivery.
• Create and maintain files and reminders for follow-up action with customers.
• Maintains correct customer information; to include names, addresses, etc.
• Enters orders received from customers. Reviews customers purchase orders for accurate pricing & details.
• Documents customer communications and activity using CRM tool
• Be available to work 40 hours per week on-site, 7:00am to 3:30pm / excellent attendance is a must

Requirements

:

• 2 plus years of experience in Sales / Customer Service
• Excellent phone etiquette and communication skills.
• Ability to analyze customer needs and communicate solutions effectively.
• Strong data entry skills for maintaining accurate records.
• Strong organizational & time management skills
• Mechanical aptitude preferred
• Excellent attention to detail
• Must be adaptable and capable of learning new processes and products Computer Skills: Intermediate Knowledge of Microsoft Office, experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. Education: High School Graduate or General Education Degree (GED) required Job Type: Full-time Pay: $20.00 - $30.00 per hour Expected hours: 40 per week

Benefits

:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Work Location: In person