Now Hiring - Letourneau's Compounding Pharmacy - Professional Services Sales Manager – Durable Medical Equipment (Burlington Location) in Burlington, MA

Full description of the position

About Us Letourneau's Home Medical Equipment is opening a brand-new Burlington location, and we're looking for an experienced, resourceful, and systems- minded leader to help build and manage this store from the ground up. This role is ideal for someone who thrives in a hands-on, fast-moving environment--someone who loves solving problems, improving processes, supporting customers, and making an impact on a small but growing team. If you enjoy variety, ownership, autonomy, and contributing to a culture built around service, learning, and continuous improvement, you'll fit right in. What You 'll Do You'll help run all day-to-day operations while partnering closely with ownership on the continued growth of the Burlington location: Customer & Sales * Work directly with patients, families, and referral sources * Support sales of lift chairs, scooters, hospital beds, mobility items, and home medical equipment * Generate, cultivate, and convert incoming leads * Ensure exceptional customer service and follow-through Operations & Systems * Oversee daily store operations and workflow * Develop, document, and refine systems (inventory, logistics, sales processes, scheduling) * Manage merchandising, replenishment, and stock accuracy * Coordinate vendor orders, deliveries, repairs, and service calls Team Leadership * Train, mentor, and support staff * Model a positive, professional, solutions-oriented attitude * Maintain accountability without micromanaging Reporting & Strategy * Weekly and monthly operational reporting * Support marketing initiatives (Google Ads, social media, promotions) * Collaborate with ownership on store goals, efficiency, and improvements Who You AreYou 'll thrive here if you * Are resourceful and can read between the lines * Love improving systems, not just maintaining them * Stay calm, empathetic, and composed when things get messy * Show up with batteries included * Don't need or want micromanagement * Enjoy variety--no two days are the same * Take pride in creating a clean, efficient, welcoming store environment This job is not for you if * You don't like solving problems * Growth and learning aren't top priorities * You prefer repetition over variety * You dislike working directly with customers * You're not comfortable taking ownership or initiative Our Core Values These guide everything we do: * Serve First: Our purpose is to provide peace of mind to those who are sick, hurt, or scared. * Progress Over Perfection: Take imperfect action toward meaningful goals. * Gratitude & Positivity: Happiness precedes results. * Say Yes: Courage comes before growth. * Micro Urgent, Macro Patient: Build consistently over time. * Be Wrong: Admit issues early; solve them at the root. * Hungry to Learn: Stay curious, stay improving, stay growing. * Keep It Simple: Simplicity wins. * Do It Anyway: Hard work creates meaningful outcomes. * Kaizen: Make tomorrow better than today. Requirements * DME experience: 3+ years (Preferred) * Management / supervisory experience: 2-3+ years (Preferred) * Strong operational and customer-service skills * Ability to lift/move equipment as needed (lift chairs, scooters, etc.) * Bachelor's degree preferred but not required Pay: $60,000.00 - $80,000.00 per year Benefits: * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Paid time off Work Location: In person