Now Hiring - Anthem Tax Services - Intake and Sales Call Center Manager in Irvine, CA

Full description of the position

Company Overview 2025 WINNERS OF TOP WORKPLACES FOR EMPLOYEE APPRECIATION, WELLBEING, AND PROFESSIONAL DEVELOPMENT. Anthem Tax Services is the leading nationwide tax resolution firm helping people solve their IRS tax problems. We work to build relationships with our thousands of clients and the IRS alike so that we can offer representation to taxpayers with a variety of tax issues. Job Summary: As the Call Center Manager in our Irvine office, you will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering the best experience possible for our clients. You will be responsible for training and managing our sales team and managing lead distribution. You will also be responsible for the following KPIs: * Daily talk time * Number of calls transferred * Daily calls made * Making sure individual sales goals are met for each individual sales representative * Making sure we are hitting our daily and monthly sales goals As our Call Center Manager in our Intake department, you will have the opportunity to help lead a team of intake specialists on the front lines of engaging and taking on new clients. Responsibilities will primarily include, but may not be limited to: * Coach call center staff through challenging customer service and/or sales issues. * Audit and monitor intake representative calls with potential clients. * Analyze call center data and prepare reports for upper management. * Develop monthly, quarterly, and annual call center goals and action plans. * Evaluate staff effectiveness and performance annually or on an at-need basis. * Bring a team-oriented and positive attitude to our Irvine Office. * Training new employees on convoso -- auto dialer Desired Skills & Qualifications: * Minimum 5 years of call center management experience is required. * Experience working with entry-level workforce. * Experience working in sales. * Experience working in a law firm setting, preferably in personal injury or employment is a plus. * Experience working with Salesforce or legal CRM a huge plus but not required. * Experience with a similar industryDebt relief, Credit repair, Student loans, Mortgage, Solar. * Experience with an auto dialer is a + but not required. Job Type: Full-time Pay: $150,000.00 - $225,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Referral program * Vision insurance Application Question(s): * Have you ever previously worked for or interviewed with Anthem Tax Services? If yes, please provide the approximate date and role. * Do you currently have any family members, close friends, or personal relationships with anyone who works at Anthem Tax Services? (This information is collected solely for transparency and compliance with our hiring practices.) Experience: * Call Center Management: 5 years (Required) Ability to Commute: * Irvine, CA 92618 (Required) Work Location: In person