Now Hiring - HantePay - Professional Services Pre-Sales Engineer售前工程师 – Restaurant POS & Payments in Arcadia, CA

Full description of the position

Pre-Sales Engineer - Restaurant POS & Payments Location: Los Angeles / Remote (US) Type: Full-time Department: Sales / Solutions About the Role We are looking for a Pre-Sales Engineer to bridge technology and sales for our restaurant POS & payments platform. This is not a cold-calling sales role. You will work closely with sales, partners, and restaurant operators to demo, explain, and design solutions , helping customers understand how our system fits their real-world operations. If you enjoy explaining complex systems in simple ways and working directly with customers, this role is for you. What You 'll Do * Conduct product demos for restaurant owners, ISOs, and partners * Explain POS workflows, payment processing, and integrations in clear, non-technical language * Support sales during the pre-sales and closing process * Assess customer technical needs and recommend solutions * Assist with onboarding and early-stage implementation when needed * Act as a feedback bridge between customers, sales, and product teams What We 're Looking For * Technical background in one or more of the following: * POS systems / SaaS platforms * Payments, terminals, or fintech systems * IT, networking, hardware, or system integrations * Ability to communicate clearly with non-technical users * Comfortable presenting and running demos (live or remote) * Organized, reliable, and customer-focused * Prior experience as: * Sales Engineer * Pre-Sales Engineer * Field Engineer / Support Engineer (looking to move into pre-sales) * Solutions Engineer (junior-mid level) Nice to Have (Not Required) * Restaurant or hospitality industry experience * Payment processing knowledge (EMV, terminals, gateways) * API / integration familiarity * Experience working with ISOs or merchant services Why Join Us * Work on a real restaurant operating system , not a generic POS * Small team, high ownership, real impact * Opportunity to grow into: * Solutions Architect * Product Specialist * Head of Pre-Sales * No meaningless KPIs -- your value is measured by customer understanding and deal quality Compensation * Competitive base salary * Performance bonus * Flexible work setup (remote / hybrid) * Growth-oriented role with long-term upside $3,000.00$8,000.00 : * Chinese+English () : * 25% () Work Location: