Now Hiring - Royal Automotive Group - Business Development Center Representative in Tucson, AZ

Full description of the position

Royal Automotive Group is hiring for our Business Development Center "BDC" We believe in customer care that says, "You're Family." This is evident in all aspects of the business, and the proof lies in the numerous national awards and superior customer reviews on consumer websites such as dealerrater.com and google reviews. Since March 1977, Royal has sold and serviced thousands of vehicles to happy customers who keep coming back to us because they know they were treated like family. Job Description The Business Development Center or "BDC" liaises between the company's service & sales departments and our customers to ensure complete customer satisfaction. RESPONSIBILITIES * Assist customers with appointment scheduling for sales and service. * Have a warm, friendly, and confident demeanor while maintaining exceptional customer service & professionalism. * Strong computer skills while communicating comfortably via various platforms and mediums. * Communicates effectively with database customers and prospects according to their preferred method of communication, whether by phone, email, or in person. * Assists customers with scheduling appointments. * Checks email frequently and responds to inquiries immediately. * Execute inbound and outbound prospect calls - sales, service if appropriate to store, and answers internet leads and campaigns. Deliver messages intended for other departments promptly. * Keep an organized workspace and awareness of the resources and tools provided. * Responsible for maintaining contact with customer requests and working positively with the sales and service team members and Managers. * Navigate through multiple computer programs effectively. * Make CSI follow-up calls, if applicable, and contact all no-shows to reschedule missed appointments. * Maintain BDC standards regarding dials, show rates, and word tracks. * Maintain great attendance and attention to detail and follow-up. * Participate in ongoing training via listening to call recordings, attending training, and participating in role-play opportunities to expand skill sets. * Responsible for keeping an accurate count of appts and sold. * Responsible for acting positively and professionally in a team environment. * Perform all other duties as assigned by the manager. QUALIFICATIONS * Strong phone, computer, and internet skills * Experience using Microsoft Office Suite * Strong organizational and time management skills * Neat, clean, and professional appearance * Must be able to empathize with clients * Must have strong communication, presentation, and writing skills * Must have a dependable work-ethic * Helpful attitude and friendly demeanor * High school diploma or GED * Past sales/call center experience is a plus. *Bilingual (Spanish English) a plus ! Compensation Hourly + Bonus Benefits * Competitive Pay * 401(k) Profit Sharing * Life Insurance * Medical Insurance * Dental Insurance * Vision Insurance * Paid Vacation * Paid Sick Time Royal Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. [please apply online] Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Referral program * Vision insurance Experience: * Customer service: 1 year (Required) Ability to Commute: * Tucson, AZ 85705 (Required) Work Location: In person