Now Hiring - Liberty First Lending - Professional Services Sales Manager - Call Center in Irvine, CA

Full description of the position

Join and Lead one of the Fastest-Growing, Nationally Ranked financial services companies in the country. If you thrive on driving performance, developing people, and breaking records, Liberty1 Financial is where leaders grow and teams win. As the national debt crisis intensifies, our industry is at the forefront of providing vital financial solutions. We are seeking a proven, hands-on leader who can motivate, develop, and drive measurable results from a talented team. About Liberty1 Financial: Liberty1 Financial, with offices in Irvine, CA and Tempe, AZ, was recently ranked #25 in the Nation on Inc. Magazine 's Inc. 5000 list for fastest growing companies in the USA 2024. Our Orange County operations are growing fast, and we are expanding our leadership team to support continued momentum in our Irvine office. We are seeking an experienced, hands-on Call Center Sales Manager to lead an established, high-performing team and help drive our next phase of growth. We partner with three top-ranked back-end service providers, collaborate with many of the largest lenders in the country, and operate in 48 states with three distinct product offerings including lending, and two types of debt settlement options. This allows our team to offer clients more choices, increasing both impact and income potential. We offer a competitive salary: Monthly company and team bonuses and benefits package, including paid health insurance, paid time off, and 401(k) matching. If you are an experienced Sales Manager ready to lead a motivated, high performing team in a fast-paced environment, we would love to meet you. Qualifications & Experience * 3-5 years of Call Center Leadership experience * 2+ years in Sales, Financial Services, Mortgage, or Lending (preferred, but we will train the right candidate) * 2+ years in a Management Position (Financial Industry preferred) * Proficiency in Salesforce CRM or Debt Pay Pro (preferred) * Excellent written and verbal communication skills * Proven success managing to metrics, coaching, and mentoring for performance * History of leading call center teams of 15 or more representatives * Competitive, disciplined, and motivated by team success * Values recognition and accountability; coaches underperformers toward improvement If you have strong leadership skills and the right drive, we will train you on the rest. We have a proven record of developing industry leaders and are committed to your success. Responsibilities * Coach and mentor sales representatives to increase productivity and results * Monitor performance and implement strategies to improve conversion rates, call volume, and revenue * Analyze sales data to identify trends and improvement opportunities * Assist trainers with new hire training and ongoing training programs * Collaborate across departments to ensure a seamless client experience * Maintain accurate sales reports and performance tracking * Manage day-to-day team operations, including scheduling, reviews, and goal setting * Clearly communicate company goals and performance expectations * Oversee sales pipelines in Salesforce and DPP * Drive performance metrics to meet monthly revenue goals * Oversee and ensure execution of Second Voice Calls, Cancellation Process, and Save Strategies to retain clients and protect revenue * Monitor compliance, sales calls, and closing ratios * Partner with QA and Compliance to maintain consistent quality and adhere to all state and federal regulations * Maintain full availability Monday through Friday, 10:00 a.m. to 7:00 p.m. (times may change due to company needs) Company Benefits * Paid Training * Medical Insurance (basic plan paid for-can upgrade plans and include Dental and Vision) * 401(k) with Matching * Paid Time Off and Holidays * Employee Bonus Referral Program * Corporate Discount Program * Opportunities for Career Advancement Company Culture Our environment is high energy, transparent, and rooted in accountability, recognition, and results. Managers receive full CRM visibility, daily performance dashboards, and dedicated support from QA, HR, and Training to keep teams focused and performing at their best. Our Irvine office fosters a collaborative, competitive culture where success is celebrated, and leadership is hands-on. We hold every leader to the highest standards of compliance, professionalism, and client care. Education / Experience * High School Diploma or equivalent required * Financial background, training, or certification highly desired Work Authorization Must be able to verify identity and employment eligibility to work in the U.S. Equal Opportunity Employer: Race, Religion, Color, National Origin, Gender, Sexual Orientation, Age, Protected Veterans, Disabled Schedule: * Monday to Friday (Saturday availability required 1-2 times per month) * 50 hours per week (current available shift 10:00 a.m. - 7:30 p.m. (This may vary based on business needs) * Saturday rotations are scheduled in advance Work Location: 2050 Main Street, Irvine, CA 92614: Must reliably commute or plan to relocate before starting work. Job Type: Full-time Pay: $120,000.00 - $210,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Paid time off * Referral program * Vision insurance Work Location: In person