Now Hiring - Monarch Health and Life Advisors - Professional Services Office Administrator / Customer Service Representative in Oakland Park, FL

Full description of the position

Who We Are Monarch Health & Life Advisors is a family-owned and operated, full-service insurance agency specializing in life and health insurance solutions. Our mission is simple: to help families and small business owners protect what matters most through proper coverage, education, and long-term service. We work closely with our clients to guide them through important insurance decisions, ensuring they understand their options and feel confident in their coverage. Insurance is not transactional to us -- it is relationship-driven. We focus on trust, education, and long-term support. What separates Monarch from most agencies in the market is our white-glove client experience. Every phone call matters. Every question matters. Our clients are treated like family, not policy numbers. We take pride in providing thoughtful, professional, and compliant service at every touchpoint. Our internal culture reflects the same values. We operate in a family-style office environment where we work hard, support one another, and grow together. As the company continues to expand, we are committed to building long-term careers, promoting from within, and investing in people who want to grow alongside us. What we are looking for We are seeking a motivated and reliable Office Administrator / Customer Service Representative to support daily office operations and deliver an exceptional experience to our clients. This role is 100% in-office and plays a critical part in ensuring our clients feel heard, valued, and taken care of. You will often be the first point of contact for our clients, answering calls, addressing questions, routing requests, and making sure every interaction reflects the Monarch standard of care. This is not a sales role. The focus is on customer service, communication, organization, and support. There is significant growth opportunity in this position. We believe strongly in promoting from within , and team members who show up consistently, do their job well, and contribute positively to the team can advance quickly as the company continues to grow. The ideal candidate comes from a hospitality or customer service background and genuinely enjoys helping people. We're looking for someone who: * Communicates clearly and professionally * Shows up every day with a positive attitude and a smile * Is polite, respectful, and dependable * Brings a coachable mindset and is eager to learn You don't need to be perfect -- we value attitude, effort, and reliability above everything else. If you take pride in your work and want to grow with a company that truly invests in its people, this role is a great fit. What you will do: * Answer incoming phone calls and assist clients with professionalism and care * Provide high-quality customer service and ensure clients feel supported * Handle general office administrative tasks and daily operations * Communicate clearly with clients, agents, and management * Identify issues and resolve them efficiently or escalate when necessary * Maintain accurate records and follow internal procedures * Contribute positively to a respectful, team-oriented office culture What we need: * Prior customer service or hospitality experience preferred (not required) * Strong communication and interpersonal skills * Ability to multitask and stay organized in a fast-paced environment * Willingness to learn and grow within the company * Must be able to work in-office, Monday-Friday Growth & Licensing Opportunity * No insurance experience required * Monarch will sponsor and support you in obtaining your Health & Life Insurance license * Clear opportunity for advancement as the company grows * Potential promotion into senior admin, operations, or leadership roles Why Join Monarch? * Family-style office culture * Real growth and promotion opportunities * Hands-on training and mentorship * Long-term career potential in a stable, growing industry * Leadership that values professionalism, effort, and integrity Next Steps If you're looking for more than just a job -- and want to be part of a team where your work matters and your growth is supported -- we 'd love to hear from you. Apply today. If selected, we'll reach out to schedule an interview. Job Type: Full-time Pay: $30.00 per hour Expected hours: 40 per week Application Question(s): * Are you able to work 100% in-office, Monday-Friday, 10:00 AM-7:00 PM? (Required) * Do you have prior experience in customer service, hospitality, or a client-facing role? Please explain your experience (Required) * In 1-2 sentences, describe how you handle a frustrated or upset customer. (Required) * This role requires consistent attendance and punctuality. Are you able to reliably show up on time every workday? (Required) Education: * Bachelor's (Required) Work Location: In person