Now Hiring - Custom Ultrasonics, Inc - Field Technician - Customer Training in Newtown, PA

Full description of the position

Job Title: Field Technician, Customer Training Department: Service Reports To: Assistant Customer Training Manager Location: 144 Railroad Drive Ivyland, PA 18974 General Summary: The Field Technician, Customer Training employee conducts installations and training for several Wassenburg Medical devices. This role also includes re- trainings, repairs, preventative maintenance, troubleshooting via email, phone or in-person, and provides in-factory support for any inquiry from our customer base. Essential Functions: * Required to travel to facilities to perform installations, trainings, service calls, preventative maintenance, troubleshooting on machines and equipment in the field. Up to 25% overnight travel may be required. * Assists Service and other Customer Training technicians with technical questions and other various assignments. * Addresses customer questions and concerns. * Answers incoming phone calls and documents accordingly. * Troubleshoots via phone or email professionally. * Assist Wassenburg Medical Sales personnel in all forms of systems sales, service, installs, and hospital personnel. * Assist in training of coworkers in areas of service and customer training when designated. * Assist the Assistant Customer Training Manager with all assigned tasks. * Assist all company personnel with questions and answers on a variety of subjects. * Addresses inquiries related to adapters, installation, customer training, and service. * Maintains spreadsheets for specific tasks and areas that are required. * Interacts with Sales personnel to coordinate paperwork and forms prior to installation and training. * Complete and maintain all forms and files related to Device History Records (DHR), FDA regulations, and computer records. * Strong interpersonal and communicative skills. * Strong problem solving skills. * Technically inclined. * Other duties as assigned by Management. Education Required: High School Diploma, Associate Degree, or 2 or more years of work experience in a related field. Practical Experience: Proficient in the use of a computer. Microsoft Word and Excel knowledge required. Previous travel experience preferred. Previous electrical, mechanical, appliance, or repair work preferred. Aptitude Required: * Mental: Frequently * Mechanical: Rarely * Verbal: Occasionally * Personal Initiative: Very Important Physical Requirements: * Standing: Occasionally * Walking: Occasionally * Sitting: Frequently * Bending/Stooping/Squatting: Frequently * Climb Stairs: Occasionally * Lying Down: Rarely * Push or Pull: Occasionally * Reach Above Shoulders: Occasionally * Climb Ladders: Occasionally * Grasp/Grip: Occasionally * Finger Dexterity: Occasionally * Writing/Typing: Occasionally * Driving/Operating Equipment: Frequently * Vision (Beyond Arms Length): Constantly Lifting/Carrying: * Over 150 lbs: Rarely * 76 - 150 lbs: Rarely * 51 - 75 lbs: Rarely * 26 - 50 lbs: Rarely * 10 - 25 lbs: Rarely * 1 - 9 lbs: Occasionally Environment: * Hearing Requirements: Frequently * Speaking Requirements: Frequently * Working Indoors: Constantly * Working Outdoors: Rarely * Working in Confined Space: Frequently * Exposure to Fumes, Chemicals, Solvents, Caustics, etc: Frequently * Extreme Temperatures: Rarely * Eye/Hand/Foot Coordination: Occasionally Reasoning Development: Apply common sense understanding to carry out instruction furnished in written or oral diagrammatic form. Deal with problems involving several concrete variables in or from standardized situations. Mathematics: Add, Subtract, Multiply, Divide. Reading: Read manuals, tech journals, and blueprints with understanding. Writing: Prepare business letters, expositions, summaries, and reports with proper format. Speaking: Speak clearly and distinctly with appropriate pauses and emphasis Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift Application Question(s): * What is your salary requirement? Work Location: In person