Now Hiring - Intrinio Inc. - Residential Service & Repair Dispatcher in Largo, FL

Full description of the position

Service Call Coordinator Company: ZenTech Consulting Location: Pinellas County, FL Employment Type: Full-Time, Regular Reports To: General Manager

Position Summary

ZenTech Consulting is seeking a detail-oriented and customer-focused Service Call Coordinator to manage post-installation service activity and serve as the primary point of contact for service-related requests. This role plays a critical part in coordinating service calls, communicating with clients and technicians, tracking service activity, and ensuring timely and accurate documentation throughout the service lifecycle.

Key Responsibilities

• Monitor and respond to service-related emails daily
• Log and track all service calls and updates in Salesforce
• Communicate daily with clients regarding service schedules, updates, and completion status
• Coordinate with service technicians to obtain updates and collect invoices
• Receive, log, and forward service invoices to Accounting
• Prepare and distribute service closeout documentation within 60 days of job completion
• Obtain same-day shipping quotes upon request
• Monitor shipment pickup and delivery status and document all details in Salesforce
• Maintain accurate service call logs, shipping records, and supporting documentation

Qualifications

• High school diploma or GED required; Associate's degree preferred
• 1-2 years of relevant administrative, service coordination, or customer support experience
• Experience using CRM systems (Salesforce preferred)
• Strong organizational skills and attention to detail Required Skills & Knowledge
• Excellent customer service and professional communication skills
• Strong written and verbal English communication
• Administrative and office procedure knowledge
• Proficiency with computers, software applications, and office technology
• Ability to prioritize tasks, manage multiple service requests, and meet deadlines
• Strong problem-solving, critical thinking, and follow-up skills

Work Environment

• Office-based position in an air-conditioned environment
• Approximately 80% administrative/sitting and 20% active work
• Frequent computer use and extended screen time
• Business casual dress code Why Join ZenTech Consulting
• Stable, full-time position with a growing organization
• Opportunity to play a key role in service operations and client satisfaction
• Collaborative team environment with direct impact on project timelines and outcomes Pay: $20.00 - $21.00 per hour

Benefits

:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Work Location: In person