Now Hiring - El Dorado Furniture Corporation - Customer Service/Cashier – Palmetto Showroom in Miami Gardens, FL

Full description of the position

We are seeking a friendly, detail-oriented Customer Care Associate to deliver Five Star Service to our customers. This role supports reception, cashier operations, and customer service, ensuring every customer receives professional, accurate, and timely assistance. Key Responsibilities: * Greet customers with a welcoming, professional attitude. * Answer and route incoming calls using company phone guidelines. * Maintain and monitor the sales "Up List" and customer traffic. * Keep the reception area clean, organized, and guest-ready. * Verify product pickups and assist with returns according to policy. * Process payments accurately and follow all cash-handling procedures. * Convert reservations into sales orders and verify all finance documentation. * Identify potential fraud or irregularities and report immediately. * Complete daily logs, register counts, and deposits. * Respond to calls and emails professionally within required timeframes. * Assist customers with delivery confirmations, protection plan follow-ups, exchanges, returns, and service requests. * Document all customer interactions accurately in the system. * Submit and track vendor claims, service requests, and part orders. * Ensure timely follow-up on all open customer service cases. Qualifications: * Excellent communication and listening skills. * Strong phone etiquette; able to handle upset customers calmly and professionally. * Problem-solving mindset with the ability to prioritize and multitask. * Detail-oriented, organized, and reliable. * Comfortable working independently in a fast-paced retail environment. * Strong computer skills required. Education & Experience: * High school diploma or GED required. * Previous cashier or customer service experience preferred. EQUAL OPPORTUNITY EMPLOYER El Dorado Furniture is an equal-opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. El Dorado Furniture will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. El Dorado Furniture participates in the E-Verify program in all locations as required by law. El Dorado Furniture is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation El Dorado Furniture is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Reasonable accommodation will be determined on a case-by-case basis. Drug-Free Workplace El Dorado Furniture is a drug-free workplace. Employees are prohibited from manufacturing, distributing, dispensing, possessing, using, or being under the influence of illegal drugs, inhalants, or controlled substances in the workplace. Any employee who violates this policy will be subject to disciplinary action up to and including termination of employment. Education Preferred * High School or better Behaviors Preferred * Team Player: Works well as a member of a group * Enthusiastic: Shows intense and eager enjoyment and interest * Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Preferred * Growth Opportunities: Inspired to perform well by the chance to take on more responsibility * Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.