Now Hiring - Chicago Importing Company - Inside Sales Associate in Huntley, IL

Full description of the position

Do you have a background in customer service or telemarketing but want to take your career to the next level? Are you looking for a career path to sales? Would spending your day talking about specialty foods like candy, chocolates, cookies, and other high end imported products be more fun than what you 're repping now? Does your work history show stability and perseverance? Are you committed to do what it takes to succeed? If so, this may be the right next step for you! Cultivating and growing sales from existing accounts is the primary function of the Inside Sales Associate. The Inside Sales Associate must be proficient in building rapport with customers, using AI and ERP system tools to suggestively sell to customers, capture all activity in the CRM, and to be disciplined each day to achieve goals. The Inside Sales Associate is also responsible for the management of the sales orders for their accounts, recording and reporting sales-related metrics, providing customer service to their accounts, and other sales and account- related tasks and duties as assigned. About Chicago Importing Company (CIC) At CIC we are passionate about WINNING BRANDS and EXCEPTIONAL CUSTOMER SERVICE. As the exclusive importer of many high-quality Scandinavian and Northern European specialty foods, we distribute chocolate, confections, and epicurean specialties to distributors and retailers throughout the US. As an innovator, we develop our own food brands under our proprietary trademarks. Our passion is to build a great company and to be a great place to work. As a growing values-driven organization in operation continuously since 1935, we offer the opportunity to learn, grow, and enrich others while working hard together in a team atmosphere. Our core values are Integrity, Trustworthiness, Respect, Caring and Teamwork. Responsibilities & Functions of this Position Growing Sales From Existing Accounts * Make fifty (50) warm outbound calls per day, often with email follow-up, to contact existing customers to build rapport, gain a better understanding of their needs, and suggestively sell our specialty food products * By assessing customers' businesses, use sales technique and relationship-building to win the customer to purchase CIC's range of products * Through influence, generate sales orders according to CIC's policies and Terms & Conditions * Preserve profit margin by limiting discount incentives to only standard pre-approved amounts, thus selling on quality, value, and the items' ability to be profitable or the customernot selling on price Daily Disciplines * Use time blocking to set aside and preserve outbound calling time * Use organizational skills to ensure follow-up with customers and sales order processing * Spend time each day to understand each sales channel in the account portfolio so you can "speak their language" and convey why CIC's brands and products are right for their business * Apply multiple and varied methods to stimulate higher YOY sales from existing accounts Follow CIC Professional Sales Standard Operating Procedures * Prioritize sales of "winning brands" and proprietary brands * Have an in-depth knowledge of all CIC brands and products * Operate with total adherence to CIC's Terms and Conditions, as updated from time to time * Follow Rhythm of the Year and Rhythm of the Day guidelines * Fight to preserve "prime time" and achieve sales and performance goals * Use the sales journal to plan each day and reflect on each day * Record the number of outbound dials, connections to decision-makers, and new business booked * Learn and use the company's AI tools for quick in-depth customer insights * Keep NetSuite updated with all calls, tasks, user notes, etc. ("If it's not in NetSuite, it didn't happen.") * Active engagement and participation in performance sales culture * Participating in all "call blitzes" for Holiday, Easter, and other campaigns from time to time as directed * Use discretion when requesting the sending of samples to customers * At the discretion of management, participate in local and distance trade shows * Participate in periodic account reviews and forecasts General Account Management * Ensuring all information in NetSuite is accurate, especially relationships, contacts, phone numbers, emails, shipping and billing addresses, shipping details, and all other data needed to properly service accounts * Regardless of how orders are processed, knowing when your customers' orders are "live" and following them through the fulfillment and shipping processes Pay: $53,000.00 - $55,000.00 per year Benefits: * 401(k) matching * Dental insurance * Disability insurance * Employee discount * Health insurance * Paid time off * Vision insurance Application Question(s): * What tools have you used to track your work (CRM, call logs, ERP, task systems, spreadsheets, etc.)? * This role requires making about 50 warm outbound calls per day. How comfortable are you with that level of calling, and what experience do you have with outbound Work Location: In person