Now Hiring - Driver Industrial Safety - Customer Service Sales Representative in Phoenix, AZ

Full description of the position

Customer Service Representative

Position Summary

The Customer Service Representative (CSR) serves as a primary point of contact between the company and its customers, delivering timely, accurate, and high- quality support. This Full Time role is responsible for providing product and service information, responding to inquiries, resolving issues, and ensuring a positive overall customer experience. Bilingual (Spanish) is a requirement. Please make sure to provide a response to the screening questions. Successful CSRs are customer-focused, empathetic problem-solvers who communicate clearly, stay composed under pressure, and consistently represent the company with professionalism and care. The Customer Service Representative reports to the Inside Sales Manager.

Key Responsibilities

• Manage a high volume of inbound customer calls with professionalism and efficiency.
• Identify opportunities to generate leads and support sales initiatives.
• Assess customer needs, recommend appropriate solutions, and ensure customer satisfaction.
• Build and maintain strong, long-term customer relationships through proactive and transparent communication.
• Provide accurate, detailed information using company systems, tools, and resources.
• Meet or exceed individual and team performance goals, including service-level metrics and sales targets.
• Resolve customer issues by identifying the root cause, providing timely solutions, and ensuring complete follow-up.
• Maintain accurate records of customer interactions within the CRM system and process account updates as required.
• Adhere to established communication guidelines, policies, and standard operating procedures.
• Demonstrate initiative by going above and beyond to support customers and improve service quality.

Essential Functions

• Consistently achieve assigned performance and quota expectations.
• Maintain high customer satisfaction ratings in alignment with company standards. Knowledge, Skills & Abilities
• Previous experience in customer service or client support required.
• Strong communication skills, including active listening and clear verbal and written communication.
• Customer-oriented mindset with the ability to adapt to different personalities and communication styles.
• Proven ability to meet or exceed performance goals and quotas.
• Strong multitasking, prioritization, and time management capabilities.
• Proficiency with CRM platforms (e.g., Salesforce, Zoho, HubSpot) and Microsoft Office Suite, especially Excel.
• Ability to perform basic physical tasks, including lifting up to 35 lbs and engaging in regular typing, reading, and writing activities.
• Bilingual proficiency in English and Spanish (speak, read, write) is highly preferred. Education & Training
• High school diploma or equivalent required. Job Type: Full-time Pay: $38,000.00 - $45,000.00 per year

Benefits

:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off Education:
• High school or equivalent (Preferred) Experience:
• Customer service: 1 year (Required)
• Manufacturing: 1 year (Required) Language:
• Spanish Fluently (Required) Ability to Commute:
• Phoenix, AZ 85021 (Required) Work Location: In person