Now Hiring - HRI USA - Inside Sales Representative in Erie, PA

Full description of the position

About HRI USA HRI USA is a commercial kitchen equipment and services provider supporting foodservice operators across a wide range of environments, including schools, processing facilities, restaurants, catering venues, and institutional kitchens. We partner closely with operators, contractors, and industry professionals to deliver consultative solutions that elevate how kitchens function, perform, and grow. Position Summary The Inside Sales Representative is a highly detail-oriented, customer-focused support role responsible for managing quotes, coordinating projects, supporting outside sales, and ensuring a seamless customer experience. This position emphasizes accuracy, follow-through, organization, and communication. Inside Sales serves as the internal anchor of the sales process--connecting customers, outside sales, operations, service, and design to ensure work is executed correctly, efficiently, and on time. CORE RESPONSIBILITIES Sales Support & Execution * Prepare, manage, and maintain accurate quotes, proposals, and scope-of-work documentation * Act as a primary support partner to outside sales representatives by pushing quotes, follow-ups, revisions, and open items forward * Provide coverage and continuity when outside sales are traveling or unavailable * Ensure all customer commitments are documented, communicated, and fulfilled Customer Communication & Relationship Support * Serve as a key point of contact for inbound customer requests, questions, and follow-ups * Communicate clearly and professionally via phone and email regarding pricing, timelines, and next steps * Maintain realistic expectations while delivering a high-touch, responsive customer experience * Follow up consistently--before, during, and after orders or projects CRM, Documentation & Process Discipline * Maintain exceptionally accurate CRM records, notes, logs, and opportunity updates * Track quotes, revisions, approvals, and follow-ups with precision * Ensure nothing slips through the cracks--details, dates, and deliverables matter Problem Solving & Internal Coordination * Proactively address issues related to orders, service, billing, or expectations * Help diffuse challenging situations through calm communication and solution-oriented thinking * Know when to escalate issues and who to involve to resolve them efficiently Required Skills & Competencies * Exceptionally detail-oriented with strong organizational habits * Strong customer-service mindset with professional boundaries * Excellent written and verbal communication skills * Ability to prioritize and manage multiple requests simultaneously * High accountability and consistent follow-through * Comfortable working across multiple systems and learning new tools quickly * Analytical thinking and ability to understand customer needs and constraints * Self-awareness--knowing what you don't know and who to ask Ideal Candidate Profile * Process-driven and highly organized * Reliable, dependable, and internally motivated * Thrives in a fast-moving, high-expectation environment * Enjoys being the behind-the-scenes driver of successful sales outcomes * Comfortable wearing multiple hats in a small-business or team-oriented setting * Technically curious and willing to continue learning products and workflows What Success Looks Like * Quotes are accurate, timely, and clearly communicated * Outside sales views Inside Sales as a trusted force-multiplier * Customers feel informed, supported, and confident at every stage * Projects move smoothly because details were handled correctly upfront * No missed follow-ups, unclear scopes, or dropped commitments Join us as an Inside Sales Representative and become a vital part of a vibrant team committed to growth, innovation, and delivering outstanding solutions. Your energy and expertise will help us reach new heights while providing you with opportunities for professional development in a supportive environment. Pay: $55,000.00 - $65,000.00 per year Benefits: * 401(k) matching * Dental insurance * Disability insurance * Health insurance * Paid time off * Vision insurance Work Location: In person