Now Hiring - MELLO - Professional Services B2B Sales Account Executive in Austin, TX

Full description of the position

ABOUT US: Mello is a premium custom merchandise and production company based in Austin, Texas. We work with fast-growing brands in food, beverage, lifestyle, hospitality, and retail to create high-quality, design-forward apparel, headwear, and branded goods that people actually want to wear and keep. ABOUT THE ROLE: We are seeking an Account Executive to support our growing list of house accounts and provide exceptional in-person customer service at our Austin location. This role is perfect for someone early in their career who is detail-oriented, organized, and excited to learn the custom merchandise industry, including screen printing, embroidery, dye processes, and fulfillment workflows. This will primarily be an in-person role starting 4/1/2026 with some remote days available. KEY RESPONSIBILITIES: * Serve as a primary point of contact for smaller house accounts and walk-in customers. * Assist customers with questions, quotes, order intake, and product recommendations. * Support account managers with project setup, order approvals, timelines, and vendor communication. * Manage incoming phone calls, email inquiries, and appointment scheduling. * Maintain showroom appearance and support onsite sample pulls and customer consultations. * Input customer orders into CRM and ensure data accuracy. * Work cross-functionally with production, design, and leadership teams to keep orders on track. * Provide an outstanding customer experience through responsiveness, clarity, and professionalism. REQUIRED EXPERIENCE: * 2-4 years of experience in account management, sales, customer success, or a client-facing role. * Proven ability to manage multiple accounts or customer relationships simultaneously.Strong written and verbal communication skills with a confident, professional presence.Experience handling quotes, order details, timelines, and follow-ups with accuracy. * Comfortable working cross-functionally with internal teams to deliver on client expectations.Detail-oriented, organized, and able to prioritize in a fast-moving environment. * Familiarity with CRM systems and basic sales or order management workflows. * Interest or experience in custom apparel, design, manufacturing, or brand merchandising is a strong plus. COMPENSATION: * Hourly or salary based on experience. * Base of $72,000 with performance bonuses. * Opportunity to grow into a Sr Account Executive role. * Paid Holidays HOW TO APPLY: Submit your resume and a short note on why you're interested in sales for the custom merchandise industry. Pay: From $72,000.00 per year Benefits: * Paid time off Work Location: Hybrid remote in Austin, TX 78744