Now Hiring - MELLO - B2B Sales Account Executive in Austin, TX

Full description of the position

ABOUT US: Mello is a premium custom merchandise and production company based in Austin, Texas. We work with fast-growing brands in food, beverage, lifestyle, hospitality, and retail to create high-quality, design-forward apparel, headwear, and branded goods that people actually want to wear and keep. ABOUT THE ROLE: We are seeking an Account Executive to support our growing list of house accounts and provide exceptional in-person customer service at our Austin location. This role is perfect for someone early in their career who is detail-oriented, organized, and excited to learn the custom merchandise industry, including screen printing, embroidery, dye processes, and fulfillment workflows. This will primarily be an in-person role starting 4/1/2026 with some remote days available. KEY RESPONSIBILITIES:

• Serve as a primary point of contact for smaller house accounts and walk-in customers.
• Assist customers with questions, quotes, order intake, and product recommendations.
• Support account managers with project setup, order approvals, timelines, and vendor communication.
• Manage incoming phone calls, email inquiries, and appointment scheduling.
• Maintain showroom appearance and support onsite sample pulls and customer consultations.
• Input customer orders into CRM and ensure data accuracy.
• Work cross-functionally with production, design, and leadership teams to keep orders on track.
• Provide an outstanding customer experience through responsiveness, clarity, and professionalism. REQUIRED EXPERIENCE:
• 2-4 years of experience in account management, sales, customer success, or a client-facing role.
• Proven ability to manage multiple accounts or customer relationships simultaneously.Strong written and verbal communication skills with a confident, professional presence.Experience handling quotes, order details, timelines, and follow-ups with accuracy.
• Comfortable working cross-functionally with internal teams to deliver on client expectations.Detail-oriented, organized, and able to prioritize in a fast-moving environment.
• Familiarity with CRM systems and basic sales or order management workflows.
• Interest or experience in custom apparel, design, manufacturing, or brand merchandising is a strong plus. COMPENSATION:
• Hourly or salary based on experience.
• Base of $72,000 with performance bonuses.
• Opportunity to grow into a Sr Account Executive role.
• Paid Holidays HOW TO APPLY: Submit your resume and a short note on why you're interested in sales for the custom merchandise industry. Pay: From $72,000.00 per year

Benefits

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• Paid time off Work Location: Hybrid remote in Austin, TX 78744