Now Hiring - Express Services, Inc. - Sales Representative in Carbondale, IL

Full description of the position

We are hiring for experienced account manager, customer service, or inside salesperson in Carbondale. A sales representative is responsible for handling an array of front-facing duties. Some of these tasks including interacting with customers over the phone, in person, and/or via email and social media. Throughout all of these interactions a Sales representative must maintain a high level of professionalism and present the organization in the best light possible. Each interaction affects the company's bottom line in either a positive or negative way, so a great Sales Representative must add value to the organization.

Responsibilities

• Manage significant amounts of incoming calls, 10-15 per day
• Generate sales leads by making phone calls 10-15 per day
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers Skills
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Proven ability to develop relationships and establish trust

Qualifications

• Excellent communication skills, both verbal and written
• Strong customer service background
• Proficiency in CRM software, preferably Salesforce
• Experience in B2B sales and negotiation
• Ability to effectively utilize phone etiquette and client services
• Familiarity with technology sales and inside sales techniques

Compensation

• $18-$22 hour plus commission Job Type: Full-time Pay: $18.00 - $22.00 per hour

Benefits

:

• 401(k) Ability to Commute:
• Carbondale, IL 62901 (Preferred) Work Location: In person