Now Hiring - Adcock's Systems LLC - Sales Support Coordinator in Lanham, MD

Full description of the position

Job Description Altus Fire & Life Safety is a full-service fire and life safety services platform. We offer a complete suite of solutions, from the design, engineering, installation, and servicing of state-of-the-art fire and life safety systems to training, consulting, crisis management and business continuity services. Adcock Systems, an Altus Fire & Life Safety Company, located in Lanham, MD is looking for an Sales Support Coordinator to join our team! The Sales Support Coordinator is primarily responsible for generating proposals and supporting the sales team. This includes repair work, system inspections, contract renewals, and deficiency corrections. The ideal candidate brings energy, organization, and strong relationship-building skills to deliver value-driven solutions that meet our customers' critical needs. This is a high-touch role requiring proactive engagement, clear communication, and cross-functional coordination to ensure exceptional service delivery and long-term customer satisfaction. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our team members. Responsibilities * CRM Management: Leverage NetSuite or a comparable CRM platform to track customer communications, proposals, and sales activities accurately and in real time. * Proposal & Quoting: Prepare professional service quotes, follow up with customers, and finalize service orders to ensure a smooth handoff to operations. * Service Coordination: Coordinate with the scheduling and operations teams to ensure seamless service delivery and customer satisfaction. * Customer Relationship Management: Provide timely, solution-oriented support to maintain and strengthen long-term account relationships. * Sales Team Participation: Actively contribute in weekly sales huddles, providing updates on pipeline activity and collaborating on performance improvement. * Campaign & Growth Support: Participate in outbound sales initiatives, special campaigns, and branch-level strategies to support local market expansion. Skills & Qualifications * High School Diploma or equivalent * 2+ years' experience in inside sales, account management, customer service, or service coordination, ideally in a technical, plumbing, electrical, construction, or fire/life safety environment. * Proficiency in CRM systems (NetSuite preferred), as well as Microsoft suite of products. * Highly organized, deadline-driven, * Demonstrated ability to deliver high-touch customer service with empathy, attention to detail, and responsiveness. * Excellent written, verbal, and virtual communication skills.