Now Hiring - Employnet - Senior Sales Coordinator in Minneapolis, MN

Full description of the position

Job description: Summary: The Senior Sales Coordinator is a critical customer-facing role that supports the end-to-end execution of customer programs across sales, operations, and service functions. As the primary contact for the customer , this role requires polished customer service skills , strong organizational abilities, and effective cross-functional communication. The ideal candidate will be detail-oriented and possess a working understanding of P&L to support decisions that impact both revenue and margin performance.

Key Responsibilities

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• Customer Relationship Management: Serve as the primary point of contact for clients, ensuring timely communication, issue resolution, and high customer satisfaction through polished and professional service.
• Customer Service Support: Partner with cross-functional teams to manage order processing, documentation, and compliance, ensuring a seamless customer experience.
• Product Development Coordination: Manage PDR approvals, stability tracking, and development timelines in partnership with R&D, Regulatory, and Quality teams.
• Operational Execution: Oversee the formula-to-order lifecycle, including BOM creation, costing requests, and final spec sheet delivery.
• OTIF Ownership: Monitor and drive OTIF performance, proactively resolving delays and ensuring customer expectations are met.
• Open Order Reporting: Track and report open orders, identifying bottlenecks and collaborating with internal teams to ensure timely fulfillment and transparency. Dimensions, Tasks, and

Essential Functions

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• Act as the operational liaison between customers and internal teams (R&D, Regulatory, Supply Chain, Customer Service, and Compliance).
• Maintain product trackers and documentation to support timely launches and updates.
• Initiate and follow through on costing requests, ensuring alignment with customer expectations and internal margin goals.
• Initiate and manage accurate BOMs and ensure final specifications are completed and distributed.
• Track and report OTIF metrics, identifying root causes of delays and implementing corrective actions.
• Track and report open orders, escalating issues and collaborating with internal teams to resolve delays and ensure transparency.
• Support internal meetings with updates on account status, product development progress, and operational risks.
• Collaborate with cross-functional teams to resolve order-related issues, manage customer inquiries, and ensure compliance with customer requirements.
• Participate in customer meetings and industry events as needed to support relationship management and gather market insights.
• Provide input on process improvements to enhance operational efficiency and customer satisfaction Job Type: Full-time Pay: $80,000.00 - $90,000.00 per year Work Location: In person