Now Hiring - one touch direct - Chat Sales and Support Representative - TPA in Tampa, FL

Full description of the position

At OneTouch Direct, were all about creating meaningful interactions. We arent just a call center; we are a vibrant community committed to exceptional service since 1998! Partnering with Fortune 500 companies, we provide top- notch solutions while ensuring our customers walk away with a smile. As a Chat Sales and Support Representative at our Tampa location, youll have the unique opportunity to assist our valued customers in real-time through chat. Whether they have questions, need assistance, or just want to know more about our services, youll be the friendly face (well, technically a friendly text!) that they turn to for help. What youll be up to:

• Engaging with customers through our chat platform, providing swift and friendly support.
• Understanding customer queries to deliver accurate and timely information.
• Inbound chat sales. No cold calling!
• Resolving customer issues with a cheerful and solution-oriented approach.
• Ensuring a seamless and delightful experience as you handle multiple chats.
• Knowing when to escalate matters to ensure customer concerns are fully addressed.

Requirements

:

• Ideally, you have 1+ years of sales experience, but dont worry if youre just starting out!
• Experience in hospitality or a call center is a plus, but not mandatory.
• You possess excellent communication and writing skills.
• Comfortable using computers, including typing and navigating multiple tabs and systems.
• Youre passionate about resolving issues and making customers smile.
• You bring a dynamic, energetic personality to the team.
• Ability to juggle tasks, prioritize effectively, and manage your time.
• A strong phone presence with experience making lots of calls is a bonus!

Benefits

:

• Full-Time Hours: Guaranteed 40 hours per week schedule, with overtime opportunities!
• GREAT Earning Opportunities: Competitive hourly pay PLUS weekly and monthly bonus opportunities!
• Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!

Benefits

: Health Care Plan (Medical, Dental & Vision)

• Growth: Opportunity for professional advancement as we grow! Promote from within!
• Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups