Now Hiring - Grafton Integrated Health Network, Inc. - Account Manager in Winchester, VA

Full description of the position

Account Manager Lead with Purpose -- Advancing Safety, Connection, and Growth At Grafton Integrated Health Network, we are guided by a shared purpose: helping individuals with complex needs live meaningful, fulfilling lives. As an Ukeru Account Manager, your impact comes through building strong partnerships with internal teams and external stakeholders to successfully implement and sustain the Ukeru model across programs and organizations. You will serve as a subject-matter expert and trusted advisor--supporting training, implementation, and ongoing coaching to ensure the Ukeru approach is embedded with fidelity. By fostering collaboration, providing guidance, and promoting best practices, you help teams create safer environments, reduce restraint use, and strengthen relationships that support long-term success. And because we care for you so you can care for others, we provide the tools, resources, and professional development opportunities that empower you to grow your expertise, influence system-level change, and make a lasting difference in the lives of those we serve. Join us - and experience the deep fulfillment of knowing your work truly makes a difference! Be part of a team that leads with heart and grit, the Grafton way --where leadership, compassion, and dedication come together to change lives. The Account Manager will manage the customers' experience with Ukeru by acting as their primary point of contact. The Account Manager will be responsible for cultivating and managing customer relationships, driving sales revenue, and contributing to business growth. JOB DUTIES: * Meets regularly with clients and operates as the primary point of contact for all matters specific to external customers using all means of communication (telephone, in-person, video conferencing, text, and written/email, etc). * Displays behaviors indicative of a strong commitment to the mission, vision, and values of Grafton. Displays teamwork and provides a supportive and solution-focused environment by working closely with all related departments. * Ensures client satisfaaction by delivering the highest level of customer service while representing Grafton / Ukeru in a professional and positive manner. * Identifies new business opportunities, with existing customers, through defined processes for touch points as well as targeted customer contact. Evaluates client's needs and proposes potential solutions. * Responsible for scheduling and coordinating business opportunities in a timely and organized manner using resources effectively. * Enters data into the CRM (Customer Relationship Management) software as well as other areas, such as established spreadsheets, to ensure efficient communication across the Ukeru Team; including but not limited to task management, organization, and clear documentation of all interactions, etc. * Responds to complaints and resolves issues to the customer's satisfaction and maintains the division's reputation. Creates win-win situations through development of business relationships which are mutually beneficial. * Conducts thorough and consistent evalutation of Ukeru customer base to ensre strategic operational function. * Prepares reports, correspondence and other documents/information regarding the activities, policies and accomplishments of Grafton (Ukeru). *MINIMUM REQUIREMENTS: * High School Diploma or GED required; Bachelor degree in sales and marketing or other relevant field, preferred. * Minimum of one year demonstrated experience in customer service, * Exceptional communication skills, * Ability to create and maintain strong business relationships, * Demonstrated ability to work collaboratively within a team, * Strong verbal and written communication skills that are inspiring, creative, and grammatically correct. * Ability to prioritize and meet deadlines. * Ability to travel <20% EMPLOYEE BENEFITS: Caring for You, So You can Care for Others: * Medical, dental and vision * Flexible Spending & Health Savings Accounts * Generous Paid Time Off plan & attendance incentives * Employer Paid Life Insurance * Employee Assistance Program (EAP) * Short-term disability (STD) * Long-term disability (LTD) Stronger Together: Supporting Your Growth & Success: * Paid Career Development - we pay you while becoming certified in CPR, Ukeru, Mandt and other career training! * 401(k), including an employer match up to $2,500 annually * Education Assistance up to $5,250 annually * As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness If you have issues applying or have any questions about this position, please reach out to us at [please apply online] Grafton is an equal employment opportunity employer and tobacco-free workplace. LP