Now Hiring - Hyster-Yale Materials Handling, Inc. - Commercial Aftersales Manager in Washington, DC

Full description of the position

Job Title Commercial Aftersales Manager Job Category Product Support

Job Description

What starts with YOU, moves the world! Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Commercial Aftersales Manager. The Field-based (remote) position will be headquartered out of our Greenville, NC Headquarters office. What you will do:

• Travel: Engage extensively with our Dealer network through frequent travel, (approximately 75%), building strong partnerships and driving business growth.
• Collaboration: Collaborate closely with Dealer and Dealer based customers, delivering exceptional service and tailored solutions to meet their unique needs.
• Drive Regional Sales Performance: Develop and execute regional sales strategies for all parts segments, aligning with national objectives and regularly reviewing performance with dealer leadership.
• Support Dealer Growth: Work closely with dealers to expand their service business, generate new parts consumption opportunities, and ensure their teams are equipped to support growing market share.
• Develop New Channels & Segments: Partner with aftersales marketing to advance eCommerce initiatives and identify opportunities to reach new customer segments, guiding dealers in market expansion efforts.
• Enable Dealer Sales Success: Provide dealers with essential sales tools, training, and feedback, promote adoption of key sales campaigns, and deliver hands-on coaching to maximize results.
• Analyze & Report Performance: Track, analyze, and report sales data and market insights using CRM and BI tools, keeping both internal teams and dealer leaders informed and empowered. Who you are:
• A strong communicator who builds trust and fosters collaboration.
• Highly adaptable with a proactive approach to problem-solving.
• Results-oriented with a passion for driving growth and achieving goals.
• Skilled at influencing and motivating others to succeed. What you will need:
• Education: Bachelor's degree or 5-7+ equivalent experience.
• Experience: 7+ years in industrial product sales, preferably with manufacturer or dealer networks. Skills, Experience & Abilities
• Microsoft Office experience is a must.
• Salesforce experience and proficiency
• Automotive and/or Lift truck Dealer experience in Operations is a plus
• Knowledge of wholesale and retail parts/service operations and lift truck markets.
• Ability to develop and implement marketing plans targeting dealer leadership.
• Familiarity with CRM systems and BI tools for performance tracking.
• Strong sales and marketing expertise with proven ability to coach and lead.
• Excellent time management and territory planning skills.
• Ability to communicate complex technical concepts in a clear, actionable way. Additional Information: Geographical Areas of Interest:
• West Coast
• Midwest
• Southeast Who we are: Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster- [please apply online] What we offer: Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option , and opportunities for growth and development.A full _benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k)._ LI-TE1 LI-REMOTE Job Type Permanent Time Type Full time Work Hours 40 Travel Required No Primary Location HY US Washington (Remote) Address Home Office Zip Code 98004 Field-Based No Relocation Assistance Available No We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing. EOE/Minorities/Females/Veterans/Disabled