Now Hiring - EL AL Israel Airlines Ltd. - Inside Sales/Sales Support Agent (Airline) in Margate, FL

Full description of the position

Overview Israel's national airline, EL AL Israel Airlines has immediate openings for Inside Sales /Sales Support Agent in South Florida. The ideal candidate is enthusiastic, service-oriented individual that can provide excellent customer service and solutions. This role has a strong focus on maximizing revenue by working with our sales team and key accounts in order to meet their needs while providing a professional and positive experience. Essential duties and responsibilities are listed below. Other duties may be assigned to meet business needs as required. Please specify salary expectations on resume. Primary Responsibilities * Provide sales support to district sales managers and field sales representatives * Assist with Fares related issues and filling new ones * Research fare and schedule information * Handle travel agency inquiries from high-value, contracted accounts * Provide service assistance, resolve problems, assist in closing sales * Coordinate with other commercial team members to provide sales updates to headquarters * Identify new business opportunities, leads, etc. through data analysis, market trends and networking intelligence * Assist with sales performance reviews, including sales forecast and budgeting activity * Provide education/ training to travel agency partners * Assist sales managers and marketing team in developing sales campaigns for the region * Participate in development, deployment and analysis of on-going commercial initiatives * Participate in the presentation, negotiations, and transactions with specialty clients such as corporate accounts, themed travel prospects, sport teams, VIP movements, groups, etc. * Assist in the preparation of sales presentations and communication of sales campaigns * Assist sales team in the analysis of market data and account performance * Assist in activities such as trade shows, public relations function, community events, etc. * Assist in handling arrangements with charter flights * Perform other related duties as may be needed Required Qualifications and skills * Minimum 2 years airline sales or passenger service experience * High school diploma, GED, or international equivalent * Proficient in reservations & ticketing on Amadeus GDS * Knowledge of fare structure rule and conditions * Expert knowledge in processing of tickets including manual, be it new issues, refunds or exchanges, including all calculations * High level of client service orientation including problem solving and follow-up * Exceptional telephone manner * Excellent verbal and written communication skills * Need to be a self-starter, show initiative and facilitate creative problem resolution * High level of attention to detail and accuracy * Proficiency in MS Office, including Word, Excel, PowerPoint & Teams * Applicants must have legal permit to work in the United States Schedule: * Shift work * Weekends Included Job Type: Full-time Pay: $45,000.00 - $55,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Application Question(s): * Do you have experience in reservations & ticketing on Amadeus? Experience: * Airlines Sales/Passenger Service: 2 years (Required) Ability to Commute: * Margate, FL 33063 (Required) Ability to Relocate: * Margate, FL 33063: Relocate before starting work (Required) Work Location: In person