Now Hiring - Abs incorporated - Professional Services Customer Service Representative (CSR) in Santee, CA

Full description of the position

Our team is seeking a skilled Customer Service Representative to support AT&T's expanding business network across San Diego. This role is ideal for professionals committed to service excellence, precision communication, and performance-driven rewards. As a Customer Service Representative, you will directly present telecom service options to business clients and reinforce all existing long-term relationships. The Customer Service Representative position is ideal for individuals who enjoy daily interaction, bring high energy, and are passionate about helping others. With a focus on customer service and sales, the Customer Service Represenative will present and promote a wide range of AT&T products, from wireless solutions to internet packages, ensuring that every customer receives the right service to support their needs. Customer Service Representative Role Responsibilities * Conduct in-person consultations with business customers to understand service needs and present AT&T telecom solutions. * Drive product knowledge discussions to support informed purchasing decisions. * Deliver a high level of customer service while executing B2B sales objectives. * Maintain accurate documentation of customer interactions and conversions. * Support follow-ups, account reviews, and service updates with professionalism. * Collaborate with campaign leaders to ensure goal alignment and consistent messaging. * Uphold brand standards in all customer interactions and field activities. * Provide feedback to management to enhance customer satisfaction and process efficiency. Customer Service Representative Key Qualifications * Previous experience in customer service, client relations, or sales is a plus. * Strong communication and presentation skills suited for business environments. * Ability to manage multiple customer interactions with accuracy and poise. * Reliable, punctual, and able to meet performance metrics consistently. * Comfortable working in a field-based role with face-to-face customer engagement. * Solid problem-solving abilities and a structured, organized work style. * Professional appearance and conduct. * Ability to learn telecom products, industry terminology, and sales processes quickly. We believe people are the core of our success. We strive to maintain a workplace built on collaboration, steady development, and genuine inclusivity --an environment where every team member feels supported and motivated to excel. * Structured Career Growth: Clear advancement paths designed to strengthen your skills and help you grow at a steady, professional pace. * Relevant Market Insights: Access to timely telecom and local-market data that support smart decisions and effective outreach. * Feedback From Industry Leaders: Guidance and mentorship from experienced marketing professionals who understand the telecom landscape. * Real-World Placements: Hands-on experience across San Diego communities, allowing you to see your impact directly in customer and business growth. Job Type: Full-time Pay: $700.00 - $1,300.00 per week Work Location: In person