Now Hiring - Herow Marketing - Customer Service/Sales Representative in Bethlehem, PA

Full description of the position

Digital Marketing Agency | High-Ticket Sales Role Overview The Customer Service & Sales Representative plays a key role in driving growth for our digital marketing agency by serving as the first point of contact for prospective clients. This role is focused on outbound outreach, relationship building, and appointment setting , positioning you as a trusted guide who introduces businesses to digital marketing solutions that can genuinely impact their growth. This is a high-ticket sales environment , ideal for individuals who are motivated to learn the ins and outs of digital marketing and communicate its value clearly. Your primary responsibility is to be a strong opener --qualifying prospects, understanding their needs, and setting high-quality appointments so leadership can step in to close the deal. Services You Will Represent You will confidently introduce and educate prospects on our core services, including: * Social Media Management * Content Creation * Search Engine Optimization (SEO) * Paid Advertising (Google, Meta, etc.) * Website Design & Web Development Key Responsibilities * Conduct daily outbound cold calls and outreach to prospective clients * Identify business needs and qualify leads through discovery conversations * Clearly explain the value of digital marketing services in a professional, client-focused manner * Schedule strategy calls and sales appointments for managers and senior strategists * Log call notes, lead details, and follow-ups accurately in the CRM * Maintain a high level of professionalism and customer service at all times * Meet and consistently work toward daily, weekly, and monthly activity and appointment-setting goals Growth & Career Path This role offers clear advancement opportunities for high performers, including: * Promotion to Sales Manager * Transition into Account Management / Client Relations * Bonus and incentive opportunities when consistent quotas and performance benchmarks are met You will also build your own book of business within the company , developing long-term client relationship skills that are transferable across sales, marketing, and account management roles. Ideal Candidate * Comfortable with outbound sales and cold calling * Eager to learn how digital marketing works and why it benefits businesses * Strong communication and relationship-building skills * Self-motivated, coachable, and goal-oriented * Interested in long-term career growth within a digital marketing agency Why This Role Matters This position is more than just sales--it's about educating business owners , opening doors, and helping companies take meaningful steps toward growth. If you're willing to dive deep, learn high-ticket services, and build real client relationships, this role offers strong earning potential and a clear path forward. Experience * Previous experience in call center environments or customer service roles is preferred * Bilingual or multilingual abilities (e.g., English plus additional languages) are highly desirable * Familiarity with data entry, Google applications, and computer skills is essential * Experience with outbound calling and client engagement enhances suitability for the role * Strong communication skills, including active listening and clear articulation, are required * Knowledge of sales techniques and customer support best practices is a plus * Call center experience involving customer support or sales is advantageous This position provides an engaging work environment where your communication skills can thrive while contributing to our company's success. We value professionalism, enthusiasm, and a commitment to delivering outstanding client experiences. Compensation Structure: This is a commission-based role with residual (recurring) commissions. Sales Representatives earn ongoing commission for the lifetime of active client accounts they originate, provided the account remains in good standing and the representative remains active and in compliance with company policies. Job Types: Full-time, Part-time Pay: $2,000.00 - $20,000.00 per month Expected hours: 20 per week Benefits: * Flexible schedule * Travel reimbursement * Work from home Work Location: Hybrid remote in Bethlehem, Pennsylvania 18015