Now Hiring - North Carolina Trailer Sales - Parts Pro III in Thomasville, NC

Full description of the position

Description: Parts Pro III - Job Description Reports to: Service Manager Primary job responsibilities: * Monitor and adjust service priorities throughout the day; coordinate people resources to accomplish all service tasks * Identify supply chain issues and develop mitigation strategies * Monitor inventory utilization and turnover rates and recommend strategies to meet customer demands * Train new parts staff at all locations * Assign and monitor cycle counts, stocking and quarterly inventory processes * Monitor market trends to identify and recommend new products (the next best thing) * Coordinate direct shipping & logistics * Packs & ships parts * Identifies shipping methods * Collects payment * Monitors website for onsite orders * Generate vendor parts orders * Manage parts supply chain to optimize profits and revenues * Ensures availability of parts as needed * Identify vendors with available pricing to meet profit margin goals * Adjusts retail price based on profit margin requirements * Uses point of sale (POS) software to perform sales transactions, inventory updates, cycle counts, validating and adjusting inventory counts and resolve discrepancies * Write service orders from start to finish, enter into POS and close out orders * Conduct walk-arounds with customer to ensure service order is complete * Notify customers of recommended additional services and when trailers are ready for pick-up * Change tires * Perform trailer hook-ups, if needed * Answer inbound parts phone calls * Assist walk-in parts customers and looks up trailer price & availability * Check-in, label and stock parts * Update and install parts displays on the lot and in office * Sell accessories and other needed equipment for customers purchasing trailers * Perform cycle counts for parts inventory. * Manage parts supply chain to optimize profits and revenues * Unload and assemble trailers before opening as needed * Assist in organize inventory on lot * Use point of sale software to perform parts transactions * Take payment over the phone and in person for parts using various payment processing services. * Cover the Service desk when Parts and Service Pro Team Leader is not available. * Assist all other customers when needed Skills/Qualifications: * Basic inventory management, processes and strategies * Knowledge of supply chain management * Learn & use point of sale software to perform parts transactions * Cover service desk as back-up to Service Pro team * General math skills (add, subtract, multiply, divide, percentages) * Pass a math assessment * NC Drivers License * General computer skills (Google or Microsoft documents, spreadsheets, email, etc.) * Data entry * Ability to speak with customers & vendors to identify parts needed and resolve issues * Ability to switch between tasks throughout the day * Ability to keep work areas clean and organized * Ability to learn parts inventory and gain sufficient knowledge to identify which parts are needed and research availability of parts to meet customer needs * Ability to identify and resolve issues with team * Lift 50 lbs with or without assistance * 80% Quarterly Rock Achievement. * 90% Weekly To Do completion rate. * 90% Scorecard measurables. Store Hours: Monday - Friday: 9:00-5:30, Saturday: 9:00-2:00 Requirements: Skills/Qualifications: * Must have retail sales experience * Must be able to regularly lift 50 lbs. * Must have valid NC Drivers license * Must be skilled in Microsoft Office or Google Docs * Must have reliable transportation * Verbal Communication * Conflict Resolution * Multi-tasking * General Math Skills * Problem Solving * Organization * Email & Punctuality Work Environment: * Work is performed at desk, outside retail lot, in parts warehouse, and in service shop * Fast pace environment * A small business requires varying tasks from time to time to ensure all needed tasks are completed. * Product knowledge required to perform job proficiently