Now Hiring - Swamp Fox Agency, LLC - Customer Service Representative/Account Manager in Moncks Corner, SC

Full description of the position

As a Customer Service Representative/Account Manager, you will be the primary point of contact for our personal line clients. In this role, you will manage accounts, ensure timely communication, and resolve issues to ensure client satisfaction. Your contributions will be essential in delivering accurate and efficient service to maintain strong client relationships. This position is intended for individuals with no prior experience in the insurance industry. The selected candidate will receive mentorship in a customer service role, with the opportunity to grow into an Account Manager position. Should they express interest, we are committed to supporting their development and career progression.

Key Responsibilities

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• Client Communication: Serve as the main point of contact for clients and insurance companies, ensuring clear communication regarding new business, renewals, and claims.
• Documentation & Processing: Process certicates of insurance for new business and renewals, and handle policy changes and endorsements promptly.
• File Management: Maintain and organize client les, scanning and uploading all relevant documents into the agency's management system for accuracy and accessibility.
• Customer Support: Provide excellent customer service by addressing client inquiries and resolving any issues regarding policies, coverage, and renewals. Timely Follow-Up: Provide prompt and reliable service to our clients. Job Type: Full-time Pay: $47,000.00 - $60,000.00 per year

Benefits

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• Health insurance
• Paid time off
• Vision insurance Work Location: In person