Now Hiring - Winnebago Industries, Inc. - Inside Sales Associate in Clearwater, FL

Full description of the position

We're looking for a versatile, customer-focused professional to join our team as an Inside Sales Specialist. This role combines the relationship-building and sales responsibilities of Inside Sales with the proactive support and process improvement focus of Customer Success. You'll be the go-to person for customers--answering questions, resolving issues, and helping them succeed-- while also driving sales growth and collaborating with internal teams to deliver innovative energy solutions. A technical background or familiarity with electrical systems is strongly preferred, as you'll often work closely with engineering and provide basic technical guidance to customers. This role provides a unique opportunity to develop skills and expertise that can serve as a steppingstone to future careers in engineering, sales, or other technical fields. Key Responsibilities * Customer Relationship Management * Build and maintain strong relationships with new and existing clients through proactive communication and support. * Serve as the primary liaison between customers and internal teams (Engineering, Production, Marketing, and Quality). * Sales Growth & Support * Collaborate with Outside Sales and Account Managers to drive revenue through upselling, cross-selling, and new business development. * Prepare proposals, cost estimates, and technical presentations for customers. * Order & Project Management * Manage sales orders and purchase orders accurately, ensuring timely delivery and customer satisfaction. * Support new program development and ongoing management of existing projects. * Technical Support * Provide basic technical assistance and troubleshooting for products such as batteries, chargers, and inverters. * Communicate technical requirements clearly between customers and engineering teams. * Customer Success & Process Improvement * Resolve customer complaints promptly and professionally, implementing corrective actions as needed. * Identify opportunities for process improvement and collaborate on workflow enhancements. * Market & Industry Insight * Research industry trends, competitor offerings, and emerging technologies. * Stay current with standards and innovations in energy storage and power systems. Qualifications * Bachelor's degree in business, Engineering, Marketing, or related field. * 3-5 years in inside sales, account management, or customer success roles. * Familiarity with DC systems, electricity, batteries, chargers, and inverters preferred. * Strong communication and interpersonal skills. * Analytical problem-solving and attention to detail. * Ability to manage multiple priorities and work collaboratively across teams. * Proficiency in CRM software and Microsoft Office Suite. Preferred Attributes * Experience with ISO procedures and quality systems. * Experience with NetSuite or other CRM tools. * Experience with Freshdesk or similar customer support platforms * Ability to interpret technical documentation and communicate with engineers. * Motivated to learn and grow in a technical environment. What We Offer * Competitive compensation and benefits. * Opportunities for professional development and career advancement. * A collaborative, innovative work environment.