Now Hiring - Winnebago Industries, Inc. - Inside Sales Associate in Clearwater, FL

Full description of the position

We're looking for a versatile, customer-focused professional to join our team as an Inside Sales Specialist. This role combines the relationship-building and sales responsibilities of Inside Sales with the proactive support and process improvement focus of Customer Success. You'll be the go-to person for customers--answering questions, resolving issues, and helping them succeed-- while also driving sales growth and collaborating with internal teams to deliver innovative energy solutions. A technical background or familiarity with electrical systems is strongly preferred, as you'll often work closely with engineering and provide basic technical guidance to customers. This role provides a unique opportunity to develop skills and expertise that can serve as a steppingstone to future careers in engineering, sales, or other technical fields.

Key Responsibilities

• Customer Relationship Management
• Build and maintain strong relationships with new and existing clients through proactive communication and support.
• Serve as the primary liaison between customers and internal teams (Engineering, Production, Marketing, and Quality).
• Sales Growth & Support
• Collaborate with Outside Sales and Account Managers to drive revenue through upselling, cross-selling, and new business development.
• Prepare proposals, cost estimates, and technical presentations for customers.
• Order & Project Management
• Manage sales orders and purchase orders accurately, ensuring timely delivery and customer satisfaction.
• Support new program development and ongoing management of existing projects.
• Technical Support
• Provide basic technical assistance and troubleshooting for products such as batteries, chargers, and inverters.
• Communicate technical requirements clearly between customers and engineering teams.
• Customer Success & Process Improvement
• Resolve customer complaints promptly and professionally, implementing corrective actions as needed.
• Identify opportunities for process improvement and collaborate on workflow enhancements.
• Market & Industry Insight
• Research industry trends, competitor offerings, and emerging technologies.
• Stay current with standards and innovations in energy storage and power systems.

Qualifications

• Bachelor's degree in business, Engineering, Marketing, or related field.
• 3-5 years in inside sales, account management, or customer success roles.
• Familiarity with DC systems, electricity, batteries, chargers, and inverters preferred.
• Strong communication and interpersonal skills.
• Analytical problem-solving and attention to detail.
• Ability to manage multiple priorities and work collaboratively across teams.
• Proficiency in CRM software and Microsoft Office Suite. Preferred Attributes
• Experience with ISO procedures and quality systems.
• Experience with NetSuite or other CRM tools.
• Experience with Freshdesk or similar customer support platforms
• Ability to interpret technical documentation and communicate with engineers.
• Motivated to learn and grow in a technical environment. What We Offer
• Competitive compensation and benefits.
• Opportunities for professional development and career advancement.
• A collaborative, innovative work environment.