Now Hiring - Total Energy Systems, LLC - Customer Service Representative - Service Sales in Minneapolis, MN

Full description of the position

The Customer Service Representative will be responsible for the day-to-day planned maintenance sales, planned maintenance renewals, extended warranties and recommended service quotes for new and existing customers within our service department. The outcome of this position is to support and expand overall service and parts sales for the Service Department. Key Job Accountabilities: * Generate new leads through cold calling, networking, and attending industry events * Build and Maintain relationships with key stakeholders including end users, facility and operations personnel, and contractors as required * Follow up on inbound leads and customer inquiries in a timely manner * Survey equipment on site to prepare planned and/or corrective maintenance estimates * Input and maintain accurate records in the company's CRM system * Prepare planned maintenance agreements, corrective service estimates and extended warranty estimates and provide to customers * Follow-up with customers on all estimates provided in order to secure the business * Track all estimate activity and provide a weekly sales call report to management * Upon receipt of approved estimate, enter all quote information into appropriate tracking systems for execution by the Service Department. * Work with Service Administrative personnel to renew planned maintenance agreements upon end of the agreement term. * Work with Service Administration and Parts department to register and invoice for extended warranties sold * Attend all Service meetings, conference calls and training sessions as required * Assist with customer support for all Service customers as requested by the Regional Service Manager including problem resolution, financial collection, and information requests * Provide initial customer equipment orientation after the sale of new power generation equipment to build customer relationships * Other duties as assigned Skills/Abilities/Requirements/Experience: * Associates degree (A.A.) or equivalent from two year college, or technical school, or six months to one year related experience, and/or training or equivalent combination of education and experience Valid Driver's License * Requires two or more years of experience in sales requiring prospecting, cold calling and relationship building * Ability to understand the terminology used in the generator industry * Proficiency in CRM platforms and Microsoft Office Suite * Develops and implements contact schedules with existing customers ensuring the continued presence of the Total Energy Systems, LLC name in the marketplace * Ability for frequent travel within the Michigan territory or Minnesota territory