Now Hiring - Donald J. Medeiros Insurance Agency - Personal Lines Account Manager in Fall River, MA

Full description of the position

As an Insurance Customer Service Representative, you will play a vital role in assisting our clients and ensuring their satisfaction. We are located in Fall River, Massachusetts and value the personal touch of in-person interactions with our clients. At our agency, we prioritize building lasting relationships. You will have the opportunity to engage with policyholders, address their inquiries, and provide the necessary support to meet their insurance needs and questions. To thrive in this position, you should possess strong communication skills and have the ability to prioritize tasks effectively. You will handle a variety of customer-related inquiries and administrative tasks, ensuring that all requests are handled promptly and accurately. In addition, you'll have the opportunity to work closely with our commercial lines manager, gaining valuable industry knowledge and experience. If you are enthusiastic, customer-oriented, and eager to contribute to a team committed to providing outstanding customer service, consider joining the Donald J. Medeiros Insurance Agency today! Salary: Various upon experience and education. Benefits Hourly Base Salary + Bonus Opportunities Paid Time Off (PTO) Flexible Schedule Hands on Training Mon-Fri Schedule Career Growth Opportunities Weekends & Evenings Off 15 Paid Holidays 401K Health Insurance Commissions Responsibilities * Respond to and resolve customer inquiries and concerns in a timely manner * Assist customers with policy changes, billing inquiries, and claims processes * Review policies and coverage options to ensure clients have appropriate insurance protection * Provide exceptional service and support to improve customer satisfaction and retention * Maintain accurate records of customer interactions and transactions * Collaborate with manager and insurance agents to address complex customer issues * Stay up-to-date with insurance products, services, and industry regulations Requirements * Prior experience in customer service or a related field is preferred * Excellent communication and interpersonal skills * Proficient computer skills and the ability to navigate multiple systems * Strong problem-solving abilities and attention to detail * Ability to work efficiently in a fast-paced environment * A Property & Casualty license is welcomed but not required. Willingness to obtain license within 2 years Job Type: Full-time Pay: $40,000.00 - $60,000.00 per year Benefits: * 401(k) matching * Dental insurance * Disability insurance * Flexible schedule * Health insurance * Paid time off * Parental leave * Tuition reimbursement * Vision insurance Work Location: In person