Now Hiring - Christensen Group - Client Manager - Construction, Core Accounts in Eden Prairie, MN

Full description of the position

Description: This position supports daily client needs on the construction core book of business. Essential Duties and Responsibilities Account Management * Provide day-to-day client management * Support team in handling of calls/emails and investigates questions and concerns from insured (Billing, Change Requests, Certificates, Auto ID Cards, Basic Policy questions). * Process incoming mail (postal, email and/or faxes) for the team and distribute to team * Process cancellation notices/non-payment issues * Review policies, send change request to companies, update schedules and applications, and prepare for policy delivery * Deliver policies as directed by Producer * Request and prepare policy endorsements * Issue certificates of insurance and deliver special handling certificates * Process client monthly reports * Process premium audits and deliver disputed audits * Follow agency procedures for client management system New/Renewal Marketing * Contribute to agency revenue and retention goals by following established Commercial Lines policies and procedures * Review expiration checklist and manage workflow per Commercial Lines Service Standards * Work with team to coordinate market ready submissions including specialty applications * Review and roll renewal submissions or create Acord applications as directed by team * Complete online rating with carriers as required for coverage placement as directed by team * Prepare finance agreements with finance companies * Review and issue renewal certificates, automobile identification cards, binders, claim reporting forms, invoices to distribute to clients. Other Duties and Responsibilities * Accept special assignments as directed by leader * Support agency directives in effectively managing agency/carrier relationships * Demonstrate general knowledge of agency carriers, carrier/broker marketplace and underwriting in order to coordinate with insurance companies to address client issues and solve client problems Requirements: * At least 4+ years of Business Insurance customer service experience (required). * Experience with online quoting and overall knowledge of the commercial insurance marketplace (required). * Ability to work in a team setting (required). * Detail-oriented (required). * Ability to organize and prioritize work responsibilities (required). * Excellent communication skills - verbal and written (required). * Active Resident Property and Casualty insurance license (required). * Epic experience (preferred). * Microsoft Office experience, specifically Word and Excel (preferred) * Ability to navigate insurance carrier websites (preferred).