Now Hiring - Bruce-Terminix Company - Customer Service and Sales Representative in Greensboro, NC

Full description of the position

Drive sales. Solve problems. Build customer relationships. $37,500-$50,000* per year | Full-Time | In-Office - Greensboro, NC At Terminix of the Triad , we don't just answer phones - we protect peace of mind. As a locally owned business with over 90 years of trusted service, we take pride in creating career opportunities that reward hard work and dedication. In this Customer Service & Sales Representative role, you'll support customers with scheduling and service needs - and just as importantly, you'll turn inquiries into sales and offer additional services that meet their needs. * Actual earnings depend on queue assignment and individual performance. Representatives in the customer care queue typically earn around $37,500+ annually, while those handling more sales-driven calls may earn $50,000+ based on results. * What you'll do: * Answer inbound calls from existing and new customers. * Assist with scheduling, payments, and customer retention. * Convert service inquiries into sales. * Make outbound calls to follow up on proposals or confirm service. * Provide price quotes, track proposals, and follow up with leads. * Resolve customer issues and escalate as needed. * Deliver great service with a problem-solving mindset. * Hit individual sales targets and support team performance goals. * You'll thrive in this role if you: * Have at least a year of experience in customer service or sales * Love talking to people and solving problems * Stay calm under pressure and enjoy a fast-paced workday * Know your way around a computer and can multitask like a pro * Have a sales mindset - confident, goal-driven, and persistent * Are dependable, organized, and a team player * Schedule & availability: * Full-time, 8-hour shifts scheduled between the hours of 7:30 AM - 5:30 PM * Occasional Saturdays may be required * What We Offer: * Competitive hourly rate: $17/hour + commission * Health, dental, and vision insurance * Paid time off and 401(k) with company match * Free or discounted pest control services * Paid training and internal advancement * Incentives and recognition for performance * Stable career with a locally owned company Terminix of the Triad is a locally owned and operated business with over 90 years of experience in pest control, proudly serving the communities we live in. We're a family-run franchise of Terminix International - the largest pest control company in the world - and we believe in rewarding talent, drive, and a strong work ethic. Terminix is committed to maintaining a work environment that is free of discrimination. In keeping with this commitment, we provide equal employment opportunities (EEO) to teammates and applicants for employment without regard to race; color; religion; sex (including sexual orientation and transgender status); pregnancy, childbirth, and related medical conditions; national origin; disability; age; medical condition; marital status; genetic information; citizenship status; military status; or any other class protected by federal, state, or local law. Discrimination based on any of these factors is unacceptable and will not be tolerated.