Now Hiring - The Allstate Corporation - Allstate Insurance Customer Service in Des Moines, IA

Full description of the position

Job

Overview

Are you looking for a role where you can make a real difference in people's lives every single day? At Allstate/ Ketelsen Davis Agency Inc in Des Moines, Iowa, we're more than just an insurance agency; we're a dedicated team committed to protecting our neighbors and helping them achieve their dreams. We're searching for a warm, friendly, and efficient Customer Service Representative to join our close-knit office. You'll be the first point of contact for many of our valued clients, providing them with the exceptional support and guidance they expect from Allstate. Imagine yourself answering questions, resolving concerns, and building lasting relationships with the people in our community. If you have a passion for service, enjoy problem- solving, and thrive in a supportive, team-oriented environment, we can't wait to welcome you aboard! Salary Range: $45,000.00 - $65,000.00 per year

Benefits

Annual Base Salary + Commission Paid Time Off (PTO) Hands on Training Mon-Fri Schedule Career Growth Opportunities Evenings Off License assistance available Weekly Development Free onsite gym and gaming area Free onsite downtown parking Home and work life balance Paid Holidays Collaborative

Work Environment

Bonus Opportunity

Requirements

Previous customer service experience is a plus.

• A Property & Casualty insurance license is preferred must obtain to start role.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Must have ability to multi-task.
• Problem-Solving Capabilities.
• Strong communication skills, both oral and written.
• Ability to tactfully handle stressful and difficult situations.
• Be capable of handling customer rejection.
• Follow through and exceed current and prospective client expectations.
• Great Customer Service Skills.

Responsibilities

• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Generating insurance quotes.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Presents and explains insurance policy options based upon prospective client needs and their personal goals.
• Provide customers with additional information about new products and services.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

About Us

At Allstate/Ketelsen Davis Agency Inc, we don't just provide insurance; we craft peace of mind. Nestled in the heart of the insurance industry, our mission is to protect what matters most to you. Our vibrant team thrives on creativity, delivering personalized solutions that are as unique as our clients. Join us to be part of a culture that values innovation and collaboration, where your ideas can make a real impact. Together, let's redefine protection and create a future where everyone feels secure.