Now Hiring - State Farm Mutual Automobile Insurance Company - Customer Relations Representative - State Farm Agent Team Member in Palm Harbor, FL

Full description of the position

Benefits: * Bonus based on performance * Competitive salary * Flexible schedule * Health insurance * Opportunity for advancement * Paid time off * Training & development ABOUT OUR AGENCY: Our agency has been proudly serving the community since 1981 and is home to a dedicated team of six professionals. With deep State Farm roots and a background in banking, I was drawn to agency ownership as a way to combine my financial experience with my passion for helping people protect what matters most. We're actively involved in the community, frequently participating in chamber of commerce events and supporting local charities throughout the year. Giving back and staying connected to the people we serve has always been a cornerstone of our business. Team members here enjoy great perks like a Simple IRA, health benefits, flexible scheduling, and a supportive work environment. We also love to have fun -- whether it's attending live shows together, treating the team to lunch, or celebrating our wins along the way. Our office culture centers around positivity, teamwork, and genuine care for our customers. I value passion and attitude over qualifications -- we can train the right person, but we can't teach drive and heart. The ideal team member is quick-thinking, personable, and confident on the phone, ready to jump in and make every customer interaction a great one. ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Richard Martin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: * Manage customer inquiries and resolve issues. * Maintain customer records and update information as needed. * Assist with customer retention strategies. * Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: * Communication and problem-solving skills. * Experience in customer service preferred. * Ability to handle high-stress situations calmly.