Now Hiring - Walker's Auto LLC - BDC and Sales Representative in Reidsville, NC

Full description of the position

About Walker's Auto LLC : Walker's Auto LLC is a leading provider of quality vehicles, offering a customer-centric approach to sales and service. We take pride in our reputation for delivering exceptional customer experiences while offering a wide range of vehicles to meet every need. Our team is dedicated to creating lasting relationships with our clients, ensuring they are confident in their purchasing decisions and receive superior service long after the sale. Job Overview : We are seeking a dynamic and motivated Sales and BDC (Business Development Center) Representative to join our team at Walker's Auto LLC. In this role, you will play a crucial part in driving sales, managing inbound leads, and delivering excellent customer service. This is a hybrid position that combines sales responsibilities with business development tasks, ensuring that leads are properly nurtured and converted into loyal customers. If you have a passion for the automotive industry and a knack for customer engagement, we want to hear from you! Key Responsibilities: Sales Responsibilities : * Greet and assist customers in person, over the phone, and via email to understand their vehicle needs and preferences. * Present and demonstrate vehicles, including features, pricing, and financing options. * Manage leads and follow up with prospective customers to convert inquiries into sales. * Maintain knowledge of current vehicle inventory and upcoming stock to ensure you can make the best recommendations to customers. * Negotiate vehicle pricing and financing terms to close deals. * Ensure customers have a positive and smooth purchasing experience from start to finish. BDC (Business Development Center) Responsibilities : * Respond promptly to inbound calls, emails, and online inquiries, providing high-level customer service. * Qualify leads and schedule appointments for customers to visit the dealership. * Follow up on past leads, missed appointments, and customer inquiries to re-engage them in the sales process. * Use CRM software to track lead status, customer interactions, and follow-up actions. * Collaborate with the sales team to ensure smooth lead transition from the BDC to the showroom floor. Customer Retention and Relationship Building : * Establish and maintain strong relationships with customers, ensuring their satisfaction and encouraging repeat business. * Handle customer concerns or complaints promptly and professionally to ensure a positive experience. * Encourage online reviews and referrals to help promote the dealership and build our reputation. Administrative Duties : * Update and maintain accurate records of sales activity and customer interactions in CRM. * Assist with processing paperwork and finalizing sales transactions. Qualifications: * High school diploma or equivalent required; college degree a plus. * Must be eligible and able to obtain a Sales Representative License (assistance available). * Previous experience in automotive sales, customer service, or business development is preferred but not required. * Excellent communication skills, both verbal and written. * Strong organizational skills and attention to detail. * Ability to work in a fast-paced environment and handle multiple tasks simultaneously. * Self-motivated with a passion for sales and customer service. * Familiarity with CRM systems (preferably) and Microsoft Office Suite. * A positive, team-oriented attitude with a commitment to providing the highest level of service to customers. Benefits: * Competitive commission-based incentives. * Paid time off and holidays. * Opportunity for growth and career advancement within the company. * Training and development opportunities. How to Apply : Interested candidates are invited to submit a resume and cover letter outlining their experience and qualifications. Please send applications to [email address] or apply in person at Walker's Auto LLC. Walker's Auto LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Type: Full-time Pay: $2,000.00 - $5,000.00 per month Benefits: * Paid time off People with a criminal record are encouraged to apply Experience: * Customer service: 1 year (Preferred) Ability to Commute: * Reidsville, NC 27320 (Required) Work Location: In person