Now Hiring - Tim Alexander Consulting - CATERING & EVENTS SALES MANAGER -- Koloa Landing Resort in Koloa, HI

Full description of the position

POSITION PURPOSE As a Catering Sales & Events Manager, you will be responsible for developing new accounts, maintaining existing accounts, implementing sales and marketing strategies to maximize profits of the hotel while maintaining customer satisfaction, and meeting and exceeding forecasted and budgeted revenue goals. ESSENTIAL RESPONSIBILITIES * Manage group and catering accounts to maximize business potential * Negotiate catering business and contracts that meet or exceed hotel revenue goals * Negotiate contracts, ensuring that all pertinent aspects of solicitation and closing are complete and documented * Make on-site and field presentations to prospective clients * Actively pursue new clients through creative/innovative sales techniques and aggressive prospecting * Prospect and qualify all lead sources through cold calls, tele-prospecting and networking to generate new opportunities. * Identify opportunities to up sell customer through food & beverage offerings, room upgrades, AV and lighting upgrades and spa faculties, if applicable * Drive strategies to develop long term business relationships and repeat business * Enthusiastically and proactively sale the Hotel concept to group and catering prospects in a way that best illustrates the identity of the brand as innovative and new * Consistently identify new business and aggressively pursue new accounts by make prospecting calls, outside sales calls and attending trade shows * Develop long term business relationships and consistently book repeat business * Attend tradeshows, make on-site field presentations, and outside sales calls to prospective clients * Conduct unique site inspections that create a WOW experience for the customer * Create customized Wedding Packages, Menus, and proposals, etc. * Respond to all customer inquiries within 24 hours or sooner * Maintain accurate information on all bookings, specifically program details, client correspondence, traces and to-do lists * Follow proper event management procedures for event execution to include but not limited to BEO creation, F&B forecasting, resume communication, amenity/VIP designation and room block management * Produce and distribute accurate banquet/catering event orders, timelines, diagrams, and resumes within timeframe set by hotel * Coordinates, plans and implements wedding related marketing tactics and events * Produce and distribute 10-day Events Schedule and BEO Packet, as well as Daily Events Schedule * Preside over weekly 10-day BEO reading and daily 3-day BEO readings * Provide client support to include processing client leads, investigating hotel and preferred guest program issues, and acquiring or sending collateral materials * Provide hotel support to include following up on outstanding responses, calling, faxing and emailing clients with responses and answering requests * Report generation as needed * Partners with Operations in providing a customer experience that exceeds the customer's expectations * Maintains liaison with other hotel departments to facilitate services agreed upon by the sales office and prospective clients * Be an active part of the property team supporting and developing the desired Azul Hospitality Group culture * Drive product quality and a unique guest experience at every opportunity * Take pride in the overall look and feel of the hotel never walking past something out of place * Maintain a refreshing attitude focused on positive friendly interactions with guests and staff * Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information. * Schedule meetings and business group activities at the hotel. * Be familiar with all company policies and benefits. * All other duties assigned. SKILLS AND ABILITIES * Originate and carry out sales and catering campaigns. * Create new ways of presenting information that will attract peoples' attention. * Frequently change from one activity to another, for example, writing a speech, giving a speech, and writing a report of progress. * Understand how different kinds of people react to words, pictures and color. * Work with all kinds of people * Plan and organize the work of others. * Must be able to speak, read, write and understand the primary language(s) used in the workplace. * Must be able to read and write to facilitate the communication process. * Requires excellent communication skills, both verbal and written with guests, department managers and talent. * Must possess basic computer skills. * Thorough knowledge of computer processing systems SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: * Assist with any guest inquiry. * Enforce hotel safety standards. * Any other duties as assigned by the General Manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: * Solid track record in selling and detailing both corporate and catering events * Marriott CITY experience preferred * Strong client service orientation and operational execution * Must be able to speak, read, write and understand the primary language used in the workplace. * Must be able to read and write to facilitate the communication process. * Requires good communication skills, both verbal and written. * Considerable knowledge of complex mathematical calculations and computer accounting programs. Budgetary analysis capabilities required. * Extensive knowledge of the hotel, its services and facilities. * Must have excellent leadership capability and customer relation's skills. Most tasks are performed in a team environment with the staff member acting as a team leader. There is minimal direct supervision. * Must be detail oriented with outstanding organizational and communication skills. * Must possess basic computational ability. * Must possess basic computer skills. * Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. * Ability to analyze, forecast data, and make judgments to ensure proper payroll and production control. * Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts. * Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. PHYSICAL DEMANDS * Environmental conditions are inside, a job is considered "inside" if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems. * Must be able to sit at a desk for up to eight (8) hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. * Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. * Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis. * Must be able to lift up to 15 lbs. occasionally. * Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. * Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations. * Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. * Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. * Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. * Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well. * Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. EDUCATION High school or equivalent education required. Bachelor's Degree and/or equivalent level of education preferred. EXPERIENCE Sales and/or Catering experience in the hospitality industry with SPG/Marriott brands preferred. LICENSES OR CERTIFICATIONS Ability to provide and maintain a valid driver's license as the position may require the operation of motorized and electric vehicles. Job Type: Full-time Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person