Now Hiring - Designers Insurance Agency - Professional Services Customer Service Coordinator-Property & Casualty Licensed in Fairfax, VA

Full description of the position

Job Overview It's rare that we have openings at Designers Insurance Agency Inc. (Allstate) but we're growing again! We're one of the largest Allstate agencies in Virginia, and we're looking for an experienced, high-energy, In -Office Customer Service Agent who thrives in a fast-paced environment, loves helping people, and takes pride in doing things the right way. This is an in office position. Pay + Benefits * Competitive base pay PLUS performance-based bonuses (monthly/quarterly/annual) * PTO, vacation, and sick time * Monday-Friday schedule (no nights/weekends) * Medical, dental, vision, and retirement plan * Ongoing training + coaching resources (we invest heavily in our people) Salary Range: $42,000.00 - $52,000.00 per year Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Hands on Training Mon-Fri Schedule Requirements Requirements * Active Virginia P&C license or Personal Lines license is preferred but we will assist an outstanding candidate in obtaining their required license. * Prior customer service experience (required) * Allstate experience preferred, not required * Strong written/verbal communication and listening skills * Ability to multitask and stay calm under pressure Responsibilities What you'll do: * Support and service existing customers (policy changes, billing questions, coverage updates, problem-solving) * Handle a high volume of inbound calls, texts, and requests with accuracy and urgency * Identify customer needs and provide solutions with confidence and care * Stay organized, follow processes, and document account activity correctly * Collaborate with a team that works hard, moves fast, and supports each other You'll be a great fit if you're * CoachabIe and drivenyou want to improve and you like feedback * A natural problem solveryou don't freeze when it gets busy * Detail-oriented you take accuracy seriously * Tech confident you learn systems quickly and type fast * Professional, dependable, and ethicalalways About Us Designers Insurance Agency is a dynamic and professional leader in the insurance industry. We're passionate about protecting what matters most to our clients, fostering a vibrant culture of innovation and growth. Join our energetic team and help us redefine excellence in insurance!